Relief Teller CSR

Relief Teller/Customer Service Representative Location: Mount Vernon, IL (On-Site) Status: Full-Time, Hourly Non-Exempt As an energetic and detail-oriented professional who enjoys assisting clients and supporting multiple banking centers, this Relief Teller/Customer Service Representative (Relief Teller/CSR) role allows you to gain experience across multiple locations while delivering exceptional customer service and growing your banking career. What You’ll Do Provide support across multiple banking centers, assisting teams as needed and adapting to various environments and challenges. Deliver exceptional service by processing transactions efficiently while maintaining a positive and proactive approach. Ensure accuracy by processing cash and check transactions with integrity and precision. Drive growth by opening and maintaining accounts, assisting with loan applications, and helping clients navigate financial products such as Certificates of Deposit (CDs) and Money Market Accounts. Generate leads by identifying client needs and referring them to the appropriate banking professionals. Educate and protect clients by clearly explaining security measures, banking procedures, and product benefits. Solve problems by handling client concerns with professionalism and finding effective solutions. Minimize risk by identifying and preventing fraud while ensuring compliance with banking regulations. Collaborate as part of a respectful, supportive team that values accountability and innovation. What We’re Looking For High school diploma or equivalent. Teller experience preferred (6+ months). Minimum one year of customer service experience in a business setting. Minimum one year of cash‑handling experience. Strong customer‑service skills, including active listening and clear communication. Experience recommending and referring financial products. Solid understanding of compliance and fraud detection. Ability to accurately balance a cash drawer. Proficiency with computers, data entry, and multi‑line phone systems. Basic math and accounting skills. Ability to work occasional weekends and extended hours. Ability to travel between banking centers as needed. Ability to remain in a stationary, standing position for up to 75% of an eight-hour workday. Ability to review information and details at close range (within a few feet). What We Offer Competitive pay and benefits: medical, dental, vision, and employer‑paid life and disability insurance. Financial perks: 401(k) match, Employee Stock Ownership Program (ESOP), and banking benefits. Work‑life balance: paid time off, including 11 Federal Reserve bank holidays. Growth opportunities: tuition assistance and professional development programs. A supportive culture: integrity, collaboration, innovation, and respect are at the heart of what we do. Who We Are First Financial Bank is a dynamic financial institution with more than $5.5 billion in assets and a proud history dating back to 1834. With more than 75 banking centers across five states, we are committed to empowering our clients, fostering personal growth, and building community. Joining First Financial Bank means becoming part of a legacy where your work directly contributes to the stability and growth of the communities we serve. Here, you are more than an employee; you are an essential member of a team dedicated to living out the values of "One First" every day. Be part of a bank that values your contributions and invests in your future! Ready to Join Us? Apply now and take the next step in your banking career! We review all applications and will respond promptly. Equal Opportunity Employer First Financial Bank is an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, military and/or veteran status, cross‑bases issues, or any other Federal or State legally protected classes. #J-18808-Ljbffr