Customer Service Coordinator II

Integrated Resources Inc

Job Title: Customer Service Coordinator II
Location: Corning, NY 14831
Duration: 12 Months (possible extension)
Pay: $21/hr on w2.

Job Description:
Education

Associate degree or similar relevant work experience required.

Experience

2+ years of experience required.
Manager has a strong preference for candidates with 2+ years of experience in Customer Service / Corporate environment.

Day-to-Day Responsibilities

Manage assigned domestic and international customers to execute error-free transactions.
Receive, validate, and enter customer orders accurately and timely using both Optical Fiber's PeopleSoft (PS) and SAP order management systems (depending upon source location). For export orders or NA orders sourced from an offshore location, creation of orders includes a sizable logistics component using Origin Manager:
Create templates in Origin Manager for each ship-from location to each customer.
Reference routing guide to select proper carriers and request new quotes from the Global Logistics Organization (GLO) team as needed.
Gather all shipment weights/dimensions, customer details, and plant details to create bookings in Origin Manager.
Maintain existing and, as needed, create new processes for all WW CS locations.
Create and maintain ePOs for third-party vendors and ensure proper approvals.
Approve all "sold through" client's invoices and review to confirm details are correct.
Follow specific, detailed processes for orders shipping to designated locations, ensuring adherence to customs regulations (stamping, etc.).
Assist other Optical Fiber Customer Service (CS) groups around the world as needed.
Create and issue credits/rebates for fiber issues, price changes, etc., and update the RMA system to close related RAs.
Build product and pricing knowledge to support the generation of RFQs and quotes.
Use open order and shipment reports to ensure customers' Requested Ship Dates and Client's Promise Dates are adhered to, taking proactive action when needed.
Track shipments to ensure they arrive as promised and implement corrective actions when necessary.
Create and maintain customer profiles and buying agreements in COF and Corporate PeopleSoft systems and interact with COF Commercial Ops to keep them current.
Ensure OptoCommerce® Fiber Data Delivery (FDD) is available for all customer shipments when required.
Respond to customer inquiries within 24 hours regarding orders, FDD, and general product information.
Build technical product knowledge to respond to customer inquiries and recommend fiber products based on customer requirements.
Develop and maintain effective working relationships with Planning, Shipping, QA, IT, Finance, Commercial Ops, Corporate Transportation, Corporate Credit, Customer Billing, Freight Forwarders, and external customers.
Work with customers and Commercial Ops to resolve customer payment discrepancies.
Support the sales team with various analyses/reports as required.
Take on project work as deemed necessary and/or participate on business teams as required.

Required Skills

Exceptional attention to detail in every aspect of work.
Effective task prioritization with the ability to multi-task.
Strong team skills and ability to work in a highly dynamic environment.
Outstanding verbal and written communication skills with the ability to express ideas clearly and precisely.
Passionate about quality and customer focus.
Strong organizational skills and solid problem-solving abilities.
Proficient people skills.
Proficient in Microsoft Outlook, Teams, Word, and SharePoint.

Desired Skills

Knowledge of Optical Fiber's PeopleSoft and SAP order fulfillment systems, Optical Fiber's processes, and related client's corporate processes.
Proactively and positively supports change and can lead change when required.
Motivated team player who works effectively in a close-knit team.
Ability to manage and prioritize multiple tasks/projects.
Proficient in Excel.

Soft Skills

Positive attitude.
Results-oriented.
High self-confidence.
Takes initiative when opportunities arise.

Travel Requirements

Minimal to none (possible trips to US plants or domestic customers when opportunities arise).

Apply

Vacancy posted 1 day ago

Similar jobs that could be interesting for youBased on the Customer Service Coordinator II in Corning, NY vacancy

Customer Service Coordinator II
...Customer Service Coordinator II Location: Corning, NY 14831 Schedule: 1st shift 8:00 am-5:00pm OR 7:00am-4:00pm flexible Duration: 12+ Months Pay rate: $22.28/hr on W2 Job Description Education: Associate degree or similar relevant work experience required Experience:...
Suggested
Work experience placement
Flexible hours
Day shift
TalentBurst
Corning, NY
2 days ago
Customer Service Coordinator
...Customer Service Coordinator Integrated Resources, Inc., is led by a seasoned team with combined decades in the industry. We deliver strategic workforce solutions that help you manage your talent and business more efficiently and effectively. Since launching in 199...
Suggested
Integrated Resources
Corning, NY
4 days ago
Customer Service Coordinator
...Customer Service Representative We are seeking a detail-oriented Customer Service Representative to support domestic and international... ...environment. This role is responsible for processing customer orders, coordinating logistics, maintaining customer records, resolving order...
Suggested
Work experience placement
Local area
NESCO Inc
Corning, NY
2 days ago
Front Desk Supervisor/Customer Service - Hilton $16-$35/hr
$16 - $35 per hour
...oversee front desk operations and ensure guests receive excellent customer service throughout their stay. The Front Desk Supervisor assists... ...necessary, monitoring room availability and reservations, coordinating with housekeeping and maintenance to ensure rooms are ready,...
Suggested
Hourly pay
Full time
Shift work
Night shift
Afternoon shift
Hilton
Corning, NY
2 days ago
Regional Coordinator
$18.69 - $28.5 per hour
...The incumbent is also required to perform all tasks in observance of Rite Aid’s brand and strategy and adhere to our core values and service attributes. The incumbent is also required to perform all tasks in observance of Rite Aid’s brand and strategy and adhere to our...
Suggested
Hourly pay
Rite Aid
Corning, NY
9 hours ago
Planning Coordinator
...IRI has built its reputation on excellent service and integrity since its inception in 199... ....Job DescriptionPosition: Planning Coordinator Location: Corning, NY Duration: 12 +Months... ...personnel as well as external associates and customers globally. • Ability to prioritize and...
Contract work
Work at office
Flexible hours
Careers Integrated Resources Inc
Corning, NY
2 days ago
Personal Lines Account Manager
$45k - $80k
...edge technology and top-tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services – and more. In the last twelve years, Acrisure has grown in revenue from $...
Immediate start
Flexible hours
Acrisure LLC
Corning, NY
3 days ago
Coordinator, Histology/Mohs Lab - Laboratory - Full Time/Part Time
$29.62 - $46.69 per hour
...Histology Mohs Lab Coordinator This full time position is eligible for up to a $15,000 sign-on bonus! We are open to hiring either a full-time or part-time team member, depending on the qualifications and availability of the selected candidate. The primary work...
Full time
Part time
Work at office
Relocation package
The Guthrie Clinic
Corning, NY
2 days ago
Lead HVAC Technician
$35 - $40 per hour
...organizations. We provide comprehensive facility services ranging from mechanical maintenance and... ..., retail or commercial operation. Coordinate and assign daily, weekly and monthly tasks... ...Recovery Certification - Type I and Type II - Type I - Small Appliances - Type II - High...
Full time
Work at office
Flexible hours
EMCOR Group
Corning, NY
2 days ago
Team Leader
$74.12k - $101.92k
...with us. Corning’s businesses are ever-evolving to best serve our customers, industries, and consumers. Today, we accelerate and transform... ...7% and 12% of your pay, depending on your age and years of service. Our health and well-being benefits include medical, dental, vision...
Full time
Work at office
Night shift
Day shift
Afternoon shift
Corning Incorporated
Painted Post, NY
2 hours ago
Global Procurement & Supply Leader
$170k - $210k
...has leading edge, effective processes to anticipate and exceed customer requirements. Role Purpose: This is a strategic leadership... ...capabilities to deliver best-in-class cost, quality, service, and risk performance. This is a high‑impact leadership role...
Full time
Contract work
Corning
Corning, NY
more than 2 months ago
Pricing Strategy Leader
$100.65k - $138.39k
...Corning’s businesses are ever-evolving to best serve our customers, industries, and consumers. Today, we accelerate and transform... ...between 7% and 12% of your pay, depending on your age and years of service. Our health and well-being benefits include medical, dental, vision...
Full time
Contract work
Night shift
Afternoon shift
Weekday work
Corning
Corning, NY
5 days ago
Integrated Planning Leader
$130.17k - $178.98k
...Corning’s businesses are ever-evolving to best serve our customers, industries, and consumers. Today, we accelerate and transform... ...minimizing waste, optimizing inventory, reducing costs and improving service. They will work closely with each site's Production Planning and...
Full time
Corning
Corning, NY
29 days ago
Lead Driver
...accelerates business values by delivering ice to customers in articulated vehicles (tractor-... ...to the CRM Dashboard to the Customer Service Manager. Update customer files to... ...Possess fast reflexes and unimpaired coordination and ability to rapidly respond to stimuli...
Temporary work
Immediate start
Reddy Ice
Corning, NY
3 days ago
Pharmacy Technician Lead
...delivers a distinctive and delightful customer experience. Opens and closes the store... ...offering assistance with products and services. Resolves customer issues and answers questions... ...as required; assists pharmacy staff in coordination of clinical services, Walgreens...
Work experience placement
Local area
Immediate start
Flexible hours
Afternoon shift
Walgreens Boots Alliance
Corning, NY
9 hours ago
Lead / Supervisory Transportation Security Officer - No Experience Required for Entry-Level TSA Careers
$25 - $50 per hour
Role Overview TSA is accepting applications for Lead and Supervisory Transportation Security Officers at airports in Corning. These roles are ideal for individuals looking to step into leadership positions within airport security operations. TSA provides training to...
Shift work
Night shift
Weekend work
Airport Security Careers
Corning, NY
more than 2 months ago
Lead / Supervisory Transportation Security Officer - No Experience Required for Entry-Level TSA Careers
$25 - $50 per hour
Role Overview TSA is accepting applications for Lead and Supervisory Transportation Security Officers at airports in Painted Post. These roles are ideal for individuals looking to step into leadership positions within airport security operations. TSA provides training...
Shift work
Night shift
Weekend work
Airport Security Careers
Painted Post, NY
more than 2 months ago
Lead Scientist - Laser Damage & Optical Materials
$147.04k - $202.18k
...medicines. And so much more.   Come break through with us.  Corning’s businesses are ever-evolving to best serve our customers, industries, and consumers. Today, we accelerate and transform life sciences, mobile consumer electronics, optical communications,...
Full time
Relocation package
Monday to Friday
Corning
Corning, NY
more than 2 months ago
Mfg Supervisor - Team Leader
$63.09k - $86.74k
...meet safety, quality, and output goals; enforce safety regulations and maintain a clean, compliant work environment Execute and coordinate production schedules based on equipment efficiency, materials supply, and product requirements Monitor team performance and...
Full time
Afternoon shift
Corning
Painted Post, NY
19 days ago
Food and Beverage Supervisor
...with the Food & Beverage Manager to ensure maximum efficiency. The Food and Beverage Supervisor shall strive to provide exceptional service to both internal and external guests at all times. S/he will be responsible for exemplifying the Hotels Culture and Core Hotels &...
Shift work
Ontario Trillium Foundation
Corning, NY
4 days ago
Food and Beverage Supervisor
...Food and Beverage Supervisor shall strive to provide exceptional service to both internal and external guests at all times. S/he will be... ...positive guest relations at all times by responding to customer needs and rectifying any guest issues Monitor and control the...
Work at office
Flexible hours
Shift work
Afternoon shift
Radisson Hotel Corning
Corning, NY
1 day ago
Maintenance Manager
...complete knowledge of departmental policies, service procedures/standards, hotel facilities... ...relations with internal and external customers. • Install, maintain, repair, and operate... ...report as scheduled, document absences, coordinate breaks, assign duties, and provide...
Full time
Work at office
Flexible hours
Afternoon shift
Radisson Hotel Corning
Corning, NY
9 hours ago
Restaurant Manager
Bob Evans is seeking an Assistant Manager to help oversee the daily operations of the restaurant in Corning, NY. The ideal candidate will support staff, ensure compliance with company policies, and drive restaurant profitability. This role offers flexible scheduling and...
Flexible hours
Bob Evans
Corning, NY
2 days ago
Restaurant Manager
$56k
...selling Maximize table turnover, sales per guest, and sales per hour Meet and greet guests, investigating and resolving food quality/service issues with guest satisfaction 100% Assist in maintaining efficient operations, appropriate cost controls, and profit management...
Hourly pay
Casual work
Local area
Flexible hours
Shift work
Weekend work
Bob Evans
Corning, NY
2 days ago
Management Trainee: Fast-Track to Branch Leader
...day one at a neighborhood branch, becoming the face of Enterprise to customers and partners, and building skills to eventually run your own location. You will receive hands-on training in customer service, sales, marketing, finance and operations, supported by mentoring...
Traineeship
Immediate start
Enterprise
Horseheads, NY
9 hours ago
Food Service Worker Lead
$16.45 - $26.3 per hour
...Job Description As a Food Service Worker, you?ll assist with food prep, portioning meals, and serving our loyal customers. With guidance from your manager, you?ll learn on... ...items for the day and dating products. Coordinate and assist in setting up and breaking...
Hourly pay
Immediate start
Aramark
Painted Post, NY
3 days ago
Catering Lead
$17 - $20.25 per hour
...responsible for managing catering operations, guiding guests in planning and selecting Panera menu items for events, and ensuring seamless service from order to delivery. Responsibilities Manage and produce catering orders for guests. Create memorable experiences with warm,...
Hourly pay
Full time
Local area
Flexible hours
Shift work
Night shift
Panera LLC
Big Flats, NY
4 days ago
Maintenance Supervisor
$24 - $27 per hour
...Facilities Management, the Maintenance Supervisor will be responsible for overseeing the daily operations of the maintenance team, coordinating contractors / vendors, and performing general maintenance tasks. Minimum Qualifications: ~ Must have a High School...
For contractors
Work at office
Monday to Friday
Pathways
Corning, NY
9 hours ago
Restaurant Shift Leader
...shift activities. Responsibilities include ensuring cleanliness, managing costs, training team members, and providing exceptional customer service. Candidates should possess a high school diploma or GED, be at least 18 years old, and hold a ServSafe certification. This...
Shift work
Burger King - 6117 - Corning
Corning, NY
1 day ago
Lead Technician
...nation's leading organizations. We provide comprehensive facility services ranging from mechanical maintenance and self-performed, site-... ...work requests. Communicates effectively with coworkers and customer staff; assuring that all aspects of a work request are understood...
Full time
For subcontractor
Work at office
Flexible hours
Shift work
Night shift
Weekend work
EMCOR Group
Horseheads, NY
1 day ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Customer Service Coordinator II. Be the first to apply!