Office Receptionist
Hansen Auction Group
Job Description
Job Description
The Office Receptionist is the first point of contact for our guests, whether by phone, email, or in person. You are responsible for creating a positive and welcoming environment and tending to the needs of our buyers and sellers when picking up or dropping off items for auction.
QUALIFICATIONS
High school diploma or equivalent
Some office experience preferred
PRIMARY DUTIES
Greet persons entering the establishment, determine the nature and purpose of their visit, and direct or escort them to specific destinations
Operate the telephone to answer, screen, or forward calls
Utilize electronic mail and messaging systems to communicate with customers and other employees
Accept payment from customers via cash, check, or credit card
Keep the reception area tidy and stocked with necessary supplies and advertising materials
Monitor inventory of all office supplies and request ordering for items that need replenishing
Perform administrative support tasks such as proofreading, transcribing handwritten information, and working with pay records, invoices, and other documents
Sort and distribute mail and deliveries
Assist in the coordination of inventory transfers between locations
Review and categorize photos for upcoming auctions
Leverage modern technology and AI-assisted tools to streamline administrative tasks, communication, and customer service workflows
Travel to off-site auctions as needed
Other duties as required and assigned
SKILLS
Cash handling
Critical thinking
Active listening
Customer service
Time management
Proficient with modern technology and AI-assisted tools to support administrative, scheduling, and customer service workflows
PHYSICAL ENVIRONMENT
Sit at a desk for the majority of the day
Occasional standing, walking, crouching, and climbing
Occasional lifting of items weighing up to 25 pounds
May involve periodic outdoor responsibilities and exposure to varying weather and environmental conditions
May work near moving mechanical parts and explosives
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