Call Center Representative IV - Inbound

Job Description

Job Description

Job Title: Call Center Representative IV - Inbound

Duration:  4 + Months 

(4-6 weeks of training)

Location: West Chester Township, OH 45069

Pay: $22.50/hr. on W2

Shift: Shift hours expected between 9:00 AM and 9:00 PM

Schedule includes one weekend day as part of a 5-day work week

Call Center Team:

• We're proud to be a leading consumer financing company at the heart of American commerce.
• From health to home, auto to retail, our products have been serving the needs of people and businesses for nearly 100 years.
• We provide responsible access to credit and banking products to support healthier financial lives for tens of millions of people, enabling them to access the things that matter to them.
• As part of our Call Center Team, you'll have a direct impact on our customers by helping solve their problems while building relationships.
• Our Call Center Team is dedicated to ensuring every customer feels supported and valued.
• We’re here to help cardholders navigate their financial journeys, providing clear information and prompt resolutions.
• We believe that by empowering our team with the best tools, continuous resources, and a supportive environment we can continue to deliver exceptional service that makes a real difference.
• Our Way of Working

What you’ll do as a Customer Service Representative?

• As a Customer Service Representative, you'll be on the front line, making a direct impact to our cardholders’ experience.

You’ll be responsible for:

• Handling Inbound Calls
• Delivering exceptional service
• Managing customer information
• Resolving inquiries
• Authorizing sales
• Building relationships with clients, customers, and colleagues

What You’ll Need to be Considered:

• Be at least 18 years old
• 12+ months customer service experience of any kind and/or military equivalent experience within the last 7 years.
• Previous Call Center experience is STRONGLY preferred.
• Demonstrate at least an intermediate level of computer skills including the ability to:
• Navigate and manage information across multiple windows and software platforms efficiently
• Maintain typing proficiency while actively conversing with customers
• Utilize Outlook or other Microsoft Office programs effectively
• Employ search tools to quickly find necessary information
• This role will require you to work evening hours and at least 1 weekend day.
• Be willing to submit to a background investigation, and provide fingerprints as part of our selection process

Preferred Qualifications and Skills (Love to have but not required):

• 12+ months of experience in banking or financial industry
• 6+ months experience working in a call center environment
• A natural ability to deeply engage with customers and clients, understand their needs, and effectively share solutions, build strong rapport and skillfully handle objections or complaints
• Comfortable receiving ongoing performance feedback and coaching
• Comfortable with ongoing change and learning new technology/processes
• Highly self-motivated with excellent organizational skills, able to manage your time and tasks effectively
• Strong decision-making and problem-solving skills

w3r Consulting is an award-winning, best-in-class Healthcare, Nursing consulting and management company.

Company Description

w3r Consulting is an award-winning, best-in-class Healthcare, Nursing consulting and management company.