HR Coordinator

Description We\'re hiring an HR Coordinator to be the operational backbone of our People team. You\'ll be the first point of contact for employees navigating HR systems and policies, the steward of our employee data in Rippling, and a project partner to HR leadership. This role suits someone who is highly organized, discreet, comfortable with HR technology, and energized by being the person who makes things run smoothly behind the scenes. Key Responsibilities Employee Support & HR Ticketing Serve as the first responder for employee inquiries submitted through our HR ticketing system, resolving Tier 1 questions on policy, benefits, payroll, time off, and system access Triage and escalate complex matters to appropriate HR Business Partners or specialists with clean documentation Maintain a knowledge base of common questions and refine canned responses for accuracy and tone HRIS Administration (Rippling) Run regular data audits across Rippling, payroll, and benefits to ensure data integrity Generate standard and ad-hoc reports from Rippling for HR leadership, finance, and department heads Partner with HR leadership to optimize Rippling workflows, approval chains, and document templates as the business evolves Employee Relations Support Provide neutral note-taking and documentation support during disciplinary, investigatory, and performance management meetings, ensuring accurate records are maintained per company protocol Maintain strict confidentiality of all sensitive employee matters Track case documentation and ensure proper file retention Cross-Functional Coordination Partner with Payroll, IT, Finance, and Facilities to coordinate employee onboarding, offboarding, and lifecycle events Coordinate logistics for HR programs (open enrollment, performance review cycles, training rollouts, compliance trainings) Serve as the point of contact for vendors and external partners on routine matters Project Support for HR Leadership Provide project management support to HR executives on initiatives such as policy rollouts, system implementations, and engagement programs Build and maintain project trackers, agendas, status updates, and post-mortems Prepare materials, presentations, and meeting minutes for leadership reviews Skills, Knowledge and Expertise Required 1–3 years of experience in HR, People Operations, or a closely related administrative role with sensitive data Experience with HR ticketing or service desk tools (ServiceNow, Zendesk, Jira, Freshservice, or similar) Demonstrated ability to handle confidential information with discretion and sound judgment Strong written communication — clear, concise, professional tone Proficiency in Microsoft Office, Excel Some college coursework completed; equivalent experience considered in lieu of formal education Preferred Bachelor\'s degree in HR, Business, Psychology, or a related field Experience supporting executives or senior leaders with project coordination Familiarity with employment law fundamentals (FLSA, FMLA, ADA, Title VII) Prior experience in employee relations support, including documentation of disciplinary proceedings What Success Looks Like in 6 Months HR tickets are resolved or routed within SLA, with employees reporting high satisfaction Rippling data is clean, accurate, and audit-ready HR leadership trusts you to own logistics and documentation for sensitive matters You\'ve taken at least one cross-functional project from kickoff to close Benefits competitive salary and benefits package, including health insurance, dental insurance, vision insurance, life insurance, 401(k) retirement plan, paid time off, and relocation assistance available. Five and Fly, LLC is a veteran-owned professional services firm that specializes in providing exceptional solutions to enhance the end-to-end transition of active duty service members, national guardsmen, reservists and veterans into civilian careers. We are instrumental in helping businesses recruit, hire, onboard, and retain these individuals in such a way that they find long-term fulfillment and generate exponential value for their employers in their civilian careers. We do so primarily through the DOD SkillBridge Program, which provides opportunities for transitioning service members to gain valuable civilian work experience through specific industry training, apprenticeships, or internships during the last 180 days of service. Companies can experience two (2) to six (6) months of no-cost work from the service member, while the service member receives compensation and benefits from the DOD. By partnering with mission-driven organizations to provide meaningful opportunities, Five and Fly, LLC aims to prevent veteran suicide in the five years following military separation by empowering veterans to find fulfillment in their civilian careers. We serve service members and their civilian employers with intentionality, unconventionality, and longevity in mind. #J-18808-Ljbffr Five and Fly