Customer Service Center Representative II, Billing (Hybrid)

Eversource will not offer immigration‑related sponsorship for this position (e.g., H-1B, O-1, J-1, TN, E-3, etc.). Applicants requiring visa sponsorship to start employment with Eversource will not be considered. PRIMARY DUTIES – ACCOUNTABILITIES Excellent interpersonal skills. Excellent oral and written communication skills. Thorough knowledge of customer related procedures and policies. Excellent PC skills, including mouse navigation. Excellent keyboarding skills. Excellent analytical skills. Excellent decision‑making skills. Excellent organizational skills. Flexibility. Dependability. Reliability. Ability to work in a team environment. Ability to work with minimal supervision. Ability to multitask. Ability to function effectively in a highly structured and monitored environment. Education and Experience A high school diploma or the equivalent and two years of related experience is required. Effective communication skills and the ability to communicate in a concise and effective manner are also required. The individual must be able to follow processes and work on their own. Responding to customer calls outside of regularly scheduled hours in emergency situations is required. Proficiency in typing and basic computer applications (Word, Excel, etc.) is required. Experience with the customer billing system is preferred. Applicants will be required to successfully pass the SHL Customer Service Representative test. Competencies Build trusting relationships Manage and develop people Foster teamwork and cross‑functional collaboration Lead change Communicate strategic vision Create an engaged workforce Focus on the customer Take ownership & accountability Compensation and Benefits Eversource offers a competitive total rewards program. Salary is commensurate with your experience. This position is eligible for a potential incentive. The annual salary range for this position is US$50,050.00–55,610.00. Worker type: Regular. Number of openings: 1. Emergency Response Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an emergency restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location. EEO Statement Eversource Energy is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status or protected veteran status. Eversource is a VEVRRA Federal Contractor. #J-18808-Ljbffr Eversource