Case Manager Generalist

# About Us VOALA (Volunteers of America) is a non‑profit human services organization committed to serving people in need, strengthening families, and building communities. We provide a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low‑income housing program, and drug and alcohol rehabilitation. # Pay and Benefits Pay rate: $22.91 – $24.12 per hour. Benefits: competitive medical, dental, vision, and retirement benefits. # Job Summary And Purpose The Case Manager Generalist provides case management services to clients classified as low acuity. The role serves as the primary point of contact to coordinate services and care for assigned clients, overseeing a caseload of individuals in need of a wide variety of human services resources and providing the full range of services available. # Duties And Responsibilities Conduct comprehensive screenings and assessments with individuals or families to collect functional, environmental, psychosocial, financial, employment, housing, educational, and health information. Assess barriers facing clients and develop a case plan. Coordinate individualized planning with clients to meet short‑ and long‑term needs. Provide service linkages and support systems to ensure identified needs are met. Coordinate case conferences with residents, consult with service team, monitor progress of clients on case plan, and assist clients to meet agreed‑upon goals. Act as advocate for clients before judicial, community, social service, and administrative bodies as needed; facilitate support groups and client participation as appropriate. # Essential Duties Services for this position must be provided onsite. Incumbents must report to work onsite each day of active employment. Conduct assessments through individual meetings and develop detailed action plans to meet clients’ needs, set goals, and locate necessary resources. Coaching and social support – accompany participants to activities and services. Coordinate care and case management as part of the team, connecting participants to appropriate services. Advocacy for participants before other agencies and community settings. Capacity building – motivate participant progress. Outreach and engagement – meet participants and introduce them to programs. Other duties as required and may be subject to change. # Mandated Reporter As service providers to the underprivileged and vulnerable in our community, all employees are considered mandated reporters and must report any instance of physical or sexual abuse to proper authorities. # Qualifications Requirements : Must pass a fingerprint clearance, background check, and provide personal references, employment, and education verifications. Must be able to perform under circumstances of possible emotional stress and conflicts dealing with difficult, uncooperative, and potentially aggressive clients. Education : HS/GED. Completion of VOALA Case Management training within 6 months of hire. Experience : Minimum 1‑year general experience in case management or similar social services role, or a Bachelor’s Degree in Social Services related field in lieu of experience. Preferred Qualifications : Bachelor’s Degree (Social Work, Social Services, public administration, public health, or related field). 1 year of experience working with target population. HMIS navigation skills.

• Volunteers of America is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.
• This employer participates in E-Verify as required by the federal government and will provide the federal government with your Form I‑9 information to confirm you are authorized to work in the U.S. If E‑Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact the Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.
• J-18808-Ljbffr Volunteers of America Los Angeles