Customer Service Representative

The Damadeo Agency Inc

Job Description Job Description We are a Premier Allstate Agency located in Seaford, NY where we specialize in Home, Life, and Auto insurance.
As a Licensed Customer Service Representative , you will primarily be responsible for working with our existing client base : handling day-to-day service-related issues, providing policy reviews and cross-selling additional lines of insurance within the household.
Responsibilities:
Handle customer inquiries and complaints
Call existing customers upon renewal to offer a review and identify new selling opportunities.
Provide information about the products and services
Troubleshoot and resolve product issues and concerns
Document and update customer records based on interactions
Develop and maintain a knowledge base of the evolving products and services
Qualifications:
Previous experience in insurance customer service, sales, or other related fields is a plus but not required
Willing to obtain Property & Casualty License
Bilingual - Spanish speaking is a plus but not required
Ability to build rapport with clients
Ability to prioritize and multitask
Working knowledge of Microsoft Office
Positive and professional demeanor
Willingness to learn and evolve in a fast-paced environment
Excellent written and verbal communication skills

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Vacancy posted 1 day ago

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