Cafe General Manager

General Manager – Bird Rock Coffee RoastersLocation: San Diego (Point Loma), CAEmployment Type: Full-Time (35-40 hours/week)Reports To: Regional Operations ManagerSince 2006, Bird Rock Coffee Roasters has been serving San Diego the best possible coffee while supporting farms socially, economically, and environmentally. We're more than a coffee company – we're a community of people committed to quality, genuine customer service, integrity, and continuous improvement.The OpportunityWe're looking for a General Manager who's ready to step into cafe leadership and help drive our business forward. This isn't just about managing shifts – it's about developing people, maintaining excellence, and building something meaningful alongside a team that genuinely cares about what they do.Management Focused ResponsibilitiesExemplifies customer service expectations as a role model for other staff membersDisplaying continued curiosity in coffee and serving an exceptional productInitiating inclusive coffee conversations with team membersAccurately take inventory to place orders while being mindful of the cost of goodsCoach and train all cafe-level team membersHire entry-level barista positions with full authority (Keyholder and above require ROM approval)Conduct interviews for all cafe positionsCreate and manage weekly schedules based on sales trends and labor allowancesLead corrective action conversations and implement disciplinary measuresTroubleshoot problems swiftly using the correct channelsClear, positive, and proactive communication with team members, customers and vendorsCollaborate with the ROM to meet sales goals and manage labor within targetsCreate development plans for employees in order to grow their skillsPerform the second day training for new hiresLead staff meetings with intentCollaborate with the Retail Operations Manager to host eventsFinding coverage for any uncovered shiftsManages high productivity and results for the company and customers (including proper delegation, and cutting hours if necessary)Communicating with the maintenance team when equipment is not functioning properlyDisplaying an enthusiasm and desire to meet and exceed objectivesWhat We're Looking ForRequired SkillsMulti-tasking skillsPeople management & communication skillsExcellent communication between all departments and staff membersAbility to maintain composure in a fast-paced environmentProblem-solving skillsPunctual and dependableDelegating tasks for efficiencyDrive for resultsCash handling skillsInterviewing and hiring experienceEmployee scheduling and labor management skillsExperience with corrective action and disciplinary processesSupervisor Experience (2-3 years)Preferred QualificationsCafe/food service experience (2-3 years)Retail/customer service experience (4 years)Specialty coffee knowledge (1-2 years)Management experience (1+ years)Previous hiring and interviewing experienceScheduling software proficiencyYou'll Thrive Here If You:Care deeply about coffee quality and attention to detailCommunicate directly, kindly, and authenticallyWant to understand the business, not just run shiftsLead with curiosity and a growth mindsetValue building real relationships with your team and guestsTake pride in creating excellent experiencesWhat We OfferCompetitive compensationHealth benefits (for eligible positions)Free coffee (obviously) and cafe discountsOngoing training and professional developmentClear leadership development pathReady to Join Us? If you're ready to grow as a leader while serving some of the best coffee San Diego has to offer, we'd love to hear from you.Compensation: $31.50 - $35.00 per hour