Business Operations Manager

Business Operations Manager

Veterinary Specialty Healthcare Full-Time
Texas $70000$85000 Bonus
Relocation Assistance Available

Were recruiting for a growing veterinary specialty organization seeking a highly organized data-driven Business Operations Manager to help keep operations systems reporting onboarding and company-wide projects moving forward across multiple locations.

This is a highly visible role working across departments and directly supporting senior leadership. The ideal candidate is someone who loves data enjoys bringing structure to moving pieces and can turn priorities into organized processes and measurable results.

If youre the person who notices what isnt getting done figures out why and helps build a better processyoull likely enjoy this role.

What Youll Do

Reporting Analytics & Business Operations

• Prepare and distribute recurring operational and performance reports
• Build and maintain KPI dashboards and leadership scorecards
• Analyze operational data to identify trends bottlenecks and opportunities for improvement
• Track missing information and follow up with appropriate team members
• Help leadership turn data into actionable operational decisions
• Prepare materials agendas presentations and follow-up items for leadership and company meetings

Processes Systems & Projects

• Develop maintain and improve SOPs workflows policies templates and internal resources
• Help teams consistently adopt established processes and systems
• Coordinate system implementations documentation training and ongoing support
• Manage user access permissions account changes and system records
• Lead or coordinate company-wide operational projects from planning through implementation
• Track project owners deadlines decisions deliverables and results
• Identify inefficient processes and help develop practical solutions

Onboarding Training & People Operations

• Partner with HR and department leaders on recruiting coordination onboarding offboarding training and employee review processes
• Coordinate new-hire readiness including system access equipment training assignments schedules and required documentation
• Manage operational offboarding to ensure access company property records and responsibilities are appropriately transitioned
• Track employee reviews and required follow-up
• Coordinate learning and development assignments and completion
• Maintain tracking for licenses certifications insurance and other required documentation
• Flag upcoming expirations or missing information before they become an issue

Company-Wide Operational Support

• Coordinate educational and professional development programs
• Assist with company travel logistics and related resources
• Maintain contract tracking including key dates renewals owners and required follow-up
• Review accounts payable submissions for appropriate documentation and approval routing
• Coordinate vendors facilities and other shared operational needs
• Take ownership of additional operational priorities as the organization continues to grow

What Were Looking For

• Bachelors degree in business healthcare administration operations or a related field
• 3 years of experience in human or animal healthcare
• 3 years of experience in business operations operational management project coordination business intelligence/data management or a related role
• Healthcare and operations experience may overlap
• Strong analytical skills and genuine interest in working with data
• Experience preparing reports tracking KPIs and building or maintaining dashboards
• Strong proficiency with spreadsheets presentations shared documents project management tools and communication platforms
• Excellent organization written communication and follow-through
• Ability to coordinate projects and priorities across multiple departments
• Comfortable working in a growing environment where priorities can evolve

Technology & AI

Were looking for someone who is comfortable using technology to make work more efficient.

Experience using AI tools to improve workflows develop simple scripts or automations analyze information or streamline operational processes is important for this role.

Preferred Experience

• 5 years of relevant operations experience
• Veterinary or animal healthcare experience
• Experience supporting a multi-location healthcare or specialty organization
• Experience working closely with senior leadership
• Experience coordinating cross-functional projects and process improvements

Compensation & Benefits

Salary: $70000$85000 annually bonus program

Full-time benefits include:

• Medical dental and vision insurance
• 401(k) with employer match
• Health savings account
• Life insurance
• Three weeks of PTO beginning at hire
• Parental leave
• Employer-paid Employee Assistance Program
• Continuing education and professional development assistance
• Employee pet-care discounts
• Negotiable relocation assistance

What Success Looks Like

Success in this role means leadership has accurate information when they need it projects continue moving systems and processes stay organized and important details dont fall through the cracks.

Youll help ensure:

• Reports and dashboards are accurate and delivered on time
• Operational issues are identified and followed through to resolution
• Meetings are organized and result in clear next steps
• SOPs and documentation remain current and accessible
• New employees are prepared for their first day
• Offboarding is completed thoroughly and on time
• Reviews training credentials contracts and renewals are tracked appropriately
• Company-wide projects and operational priorities stay on schedule

This is an excellent opportunity for someone who enjoys being at the center of a growing organization and wants to have a meaningful impact on how the business operates.