IT Support Technician - Apple/macOS

IT Help Desk Technician I - MacOS and Apple Location: Las Vegas, NV only. Daily onsite requirement The Role: IT Help Desk Technician I The IT Help Desk Technician I provides first-level technical support to Switch team members, with a strong focus on supporting Apple/macOS environments. This role focuses on resolving common hardware, software, and access issues, following established procedures, and escalating issues when needed. You will support day-to-day IT operations that keep the business running. This is an on-site role based in Las Vegas. What You’ll Do Provide first-level technical support by phone, ticketing system, and remote tools Troubleshoot macOS, Apple hardware, email, and application issues, along with Windows systems as needed Monitor the help desk queue and resolve tickets based on priority and order received Escalate issues that fall outside documented procedures or access levels Set up and deploy Apple devices (MacBooks, iMacs), peripherals, and standard software Configure and support Windows workstations as part of a mixed-OS environment Create, modify, and disable user accounts in Active Directory (or equivalent directory services) Assist with employee onboarding and offboarding IT tasks, including Apple device provisioning Document issues, resolutions, and internal procedures in the ticketing system What We’re Looking For Follows documented processes and asks for help when needed Communicates clearly and professionally with internal customers Takes ownership of assigned tasks and follows through Works well as part of a support team Pays attention to detail when documenting work and configuring systems Provides consistent, reliable customer service What You’ll Bring Hands‑on experience supporting macOS and Apple hardware (required) Experience in mixed environments supporting both macOS and Windows systems (preferred) Familiarity with device management tools (e.g., Jamf, Intune, or similar) is a plus Basic knowledge of Active Directory or identity management systems Experience using a help desk ticketing system Ability to troubleshoot common hardware and software issues across platforms CompTIA A+ certification strongly preferred Additional certifications such as Apple (ACSP), Network+, Security+, ITIL, or Microsoft are a plus Valid driver’s license and reliable transportation for on‑site work 2+ years of experience in an IT support or help desk role Why Switch? A Culture of Karma – We are self‑motivated by karma, ensuring our actions contribute to a positive, supportive and forward‑thinking environment. Industry Leading Designs – Work with the most advanced data center technology on the planet and be a part of emerging technology development. Flexibility & Remote Opportunities – Whether in‑office, hybrid, or fully remote, we offer the technology and support to keep teams connected and productive. Career Stability & Growth – In this expanding industry, we invest in our people, providing opportunities & advancement in a stable, growing company. Generous Benefits Package - Switch provides comprehensive coverage for you and your family that can be tailored to fit your personal needs, and more! #J-18808-Ljbffr Switch