Order Fulfillment Specialist

Benefits:

401(k)

401(k) matching

Bonus based on performance

Company parties

Competitive salary

Dental insurance

Health insurance

Training & development

Vision insurance

Position Summary Responsible for processing, managing, and completing customer orders accurately and efficiently, ensuring timely delivery and high customer satisfaction.

Key Responsibilities

Review and process incoming sales orders from ERP system, email, or online platforms

Verify order details including product specifications, quantities, pricing, and shipping requirements

Coordinate with production, inventory, and purchasing teams to ensure product availability

Pick, pack, and prepare orders for shipment (or coordinate with warehouse staff if separate)

Generate shipping labels, packing lists, and required documentation (FedEx, UPS, freight, etc.)

Monitor order status from entry to delivery and proactively resolve delays or issues

Communicate with customers regarding order status, shipment tracking, and any discrepancies

Handle order changes, returns, exchanges, and backorders

Maintain accurate records of orders, shipments, and inventory movements in the system

Assist with cycle counts and inventory accuracy when needed

Ensure compliance with company procedures and shipping regulations

Work with accounting or ERP system to ensure orders are properly invoiced

Preferred Qualifications

Experience with ERP systems

Familiarity with shipping software and carriers (FedEx, UPS, freight)

Strong attention to detail and organization skills

Ability to manage multiple orders and priorities in a fast-paced environment

Basic Excel or data entry skills

Good communication skills (internal team and customers)

EDUCATION

Bachelor's degree.

We are a manufacturer and distributor of quality education products to universities. We believe in our people who are capable to learn and improve, believe in the power of teamwork, and a lean system to make us the best at what we do. We have 401k matching, bonus structure, paid holidays, and more. We offer competitive compensation, a positive and inclusive work environment, and opportunities for career growth. If you are passionate about providing exceptional customer service and enjoy working in a team-oriented setting, please apply with your resume and cover letter today.

Join our team and make a difference in our customers' experience! Apply now to become our next Customer Support Specialist. We look forward to hearing from you.