Medical Assistant, Urgent Care

The Mass General Brigham Medical Group is a system-led operating entity formed by Mass General Brigham to deliver high-quality, low-cost, innovative community-based ambulatory care. This work stems from Mass General Brigham's unified system strategy to bring healthcare closer to patients while lowering total healthcare costs. The Medical Group provides a wide range of offerings, including primary care, specialty care, behavioral and mental health, and urgent care, both digitally as well as at physical locations in Massachusetts, New Hampshire, and Maine. The group also offers outpatient surgery and endoscopy, imaging, cardiac testing, and infusion. We share the commitment to delivering a coordinated and comprehensive experience across all locations, ensuring the appropriate level of care is available to every patient across our care delivery sites.
Urgent care, sometimes known as walk-in care, fast care, or express care, is a convenient option for patients 18 months and older who require timely medical care, but the situation is not an emergency. Because patients typically come to us when they aren't feeling their best, it is incredibly important to us that our staff members strive to provide the compassion and emotional support our patients need.
We are seeking a full-time, 36-hour Medical Assistant II to join our Urgent Care team in Southampton! Our Urgent Care Center is located at 10 College Hwy, Southampton, MA 01073.
Schedule: Two 12-hour shifts and two 8-hour shifts with every other weekend rotation.
Since Urgent Care is a 7-day-per-week operation that delivers care days, evenings, weekends, and holidays, we request staff to be flexible with scheduling needs and take on weekend/holiday coverage as needed.
We do our best to keep all employees in their assigned locations; however, you may also be asked to float to other locations for training/precepting purposes or during times of staffing shortages/other extenuating circumstances (for cross-coverage purposes). The other locations are, Northampton, Amherst, or Greenfield.
Summary
The role supports healthcare teams by assisting with both clinical and non-clinical patient services under the direction of healthcare providers. Key responsibilities include taking vital signs, documenting patient information, scheduling appointments, and managing patient flow. This role involves direct interaction with patients to ensure their comfort and address concerns, as well as collaboration with physicians, nurse practitioners, and nursing staff to facilitate efficient care.
Does this position require Patient Care? Yes
Essential Functions
-Assists junior Medical Assistants with day-to-day questions and responsibilities and helps facilitate their learning by participating in onboarding training.
-Show patients to examination rooms, prepare necessary equipment for healthcare providers, and interview patients to obtain medical information, measure their vital signs, weight, and height, and record information in the patient's medical record.
-Explain treatment procedures, medications, diets, and physician instructions to patients, ordering and organizing educational materials to reinforce patient education.
-Perform general office duties, such as answering phones, taking dictation, and completing insurance forms, while acting as a liaison with other departments and advocating for patients with a positive customer service approach.
-Collect blood, tissue, or other laboratory specimens, log them, and prepare them for testing; perform phlebotomy if competence is demonstrated.
-Maintains inventory of immunizations and check expiration dates.
-Provides immunizations (as applicable) which requires certification or 3 years of experience administering a vaccine and supervision of a provider.
-Responsible for improving appropriate departmental quality initiatives, such as two patient identifiers and hand hygiene.

Education
High School Diploma or Equivalent required or Associate's Degree Medical Assisting preferred

Can this role accept experience in lieu of a degree?
No

Licenses and Credentials
Basic Life Support [BLS Certification] preferred

Certified Medical Assistant [National Certification] preferred

Experience
Direct MA experience or medical field work 1-2 years required

Knowledge, Skills and Abilities
- Strong interpersonal and communication skills are essential for success in this position.
- Ability to prioritize tasks in complex and busy environments.
- Accuracy and attention to detail.
- Comply with all local, state, and federal privacy and confidentiality rules and regulations.
- Ability to take vital signs and manual blood pressure, as well as collect blood samples and other specimens.
- Comprehensive knowledge of medical terminology, procedures, and protocols.
- Proficiency in electronic health record (EHR) systems and medical office software.
- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
- Managing one's own time and the time of others. Mass General Brigham Medical Group Western Massachusetts, Inc. is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.