Phlebotomist II Territory

Job Description Phlebotomist II Territory - Royal Oak, MI, Monday to Friday, 7:00 AM to 6:00 PM (8-hour shift, start time may vary) Travel within an assigned territory to deliver professional phlebotomy services at assigned Patient Service Centers (PSCs), Client Offices (IOPs), or other sites. Ensure accurate specimen collection, patient identification, and adherence to testing protocols to support high-quality laboratory results. Communicate effectively to create a professional and efficient experience for patients, staff, and clients. Work independently with a consistently low error rate and handle more complex collections and patient/client situations. Demonstrate the Quest 5Cs- Customer First, Care, Collaboration, Curiosity, and Continuous Improvement in all interactions to uphold service and operational excellence. Job Description Phlebotomist II Territory - Royal Oak, MI, Monday to Friday, 7:00 AM to 6:00 PM (8-hour shift, start time may vary) Travel within an assigned territory to deliver professional phlebotomy services at assigned Patient Service Centers (PSCs), Client Offices (IOPs), or other sites. Ensure accurate specimen collection, patient identification, and adherence to testing protocols to support high-quality laboratory results. Communicate effectively to create a professional and efficient experience for patients, staff, and clients. Work independently with a consistently low error rate and handle more complex collections and patient/client situations. Demonstrate the Quest 5Cs- Customer First, Care, Collaboration, Curiosity, and Continuous Improvement in all interactions to uphold service and operational excellence. Benefits Information Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours Best-in-class well-being programs Annual, no-cost health assessment program Blueprint for Wellness healthyMINDS mental health program Vacation and Health/Flex Time 6 Holidays plus 1 "MyDay" off FinFit financial coaching and services 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service Employee stock purchase plan Life and disability insurance, plus buy-up option Flexible Spending Accounts Matching gifts program Education assistance through MyQuest for Education Career advancement opportunities and so much more! Responsibilities Specimen Collection & Processing Perform specimen collections following established procedures for a variety of tests, including but not limited to venipuncture and capillary draws. Handle some difficult draws, including pediatric, geriatric, and hard sticks with minimal error. Obtain patient identification and signatures to confirm specimen labeling accuracy. Perform data entry as necessary. Prepare specimens for transport and testing, including labeling, centrifuging, splitting, and storage as required by test order. Research test/client information and confirm and verify all written and electronic orders by utilizing lab technology systems or directory of services. Patient Experience & Customer Service Independently resolves routine patient and client concerns and escalates non-routine issues appropriately. Provide strong professional, respectful, and efficient service to all patients and clients. Use verbal and written communication as well as problem-solving skills to complete daily procedures and address patient questions. Perform accurate data entry for patient registration, test order entry, and billing information. Communicate collection procedures clearly and address patient questions. Maintain a clean, orderly, and welcoming collection environment. Handle multiple priorities in a high-volume setting. Site Support and Travel Provide coverage across PSC and Client Offices within the assigned territory with minimal notice. Ensure that daily activities of the office are completed accurately and on time Maintain reliable transportation and meet travel expectations for the role including having a valid driver license, and clean driving record, if applicable. Operations & Compliance Obtain identification and accurately enter billing information and collect payments when required, following corporate policies. Follow departmental policies, procedures, safety protocols, and compliance standards, including confidentiality of patient information. Utilize laboratory systems, directories, and corporate tools to confirm orders and documentation. Support routine administrative tasks including supply stocking, sanitizing, maintaining logs, filing, email use, and answering phones. Complete all training and maintain current phlebotomy skills and knowledge. Disclaimer This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change or new ones may be assigned at any time with or without notice. Qualifications Required Work Experience Two years of phlebotomy experience required. Preferred Work Experience Customer service in a retail or service environment. Physical And Mental Requirements Lift up to 15 lbs frequently; up to 40 lbs occasionally (with assistance as needed). Regularly perform repetitive hand motions with fine dexterity; stand or sit for extended periods. Frequent walking and standing; occasional bending, kneeling, reaching, twisting, or pulling. Extensive use of phone and computer; frequently communicating in English with patients and clients. Knowledge Strong knowledge of phlebotomy best practices and more complex collection practices, including pediatric and geriatric draws. Skills Ability to work independently, performing accurate, error-free work in a fast-paced setting, with minimal on-site supervision. Experienced phlebotomy skills, including pediatric and geriatric collections. Strong communication skills and ability to adapt to change. Keyboard/data entry experience. Required High School diploma or equivalent. Travel up to 75% Phlebotomy certification required in CA, NV, WA, and LA. English Required Preferred Phlebotomy accredited program, medical assistant or paramedic training. Education High School Diploma or Equivalent (Required) Languages English (Required) Licenses and Certifications Phlebotomy certification (required in certain states, e.g. California, Nevada, Washington and Louisiana) (Required) Professional medical certification strongly desired (medical assistant, phlebotomy, or similar) (Preferred) Work Requirements Travel Required About The Team Quest Diagnostics honors our service members and encourages veterans to apply. While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume. Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status. #J-18808-Ljbffr Quest Diagnostics