Manager, Campaign Operations

Role Summary and Impact As a Manager in Campaign Operations, you are the primary operator of our Media (AI‑led) delivery model, serving as the heartbeat of operational precision for your given PA team. You are responsible for the day‑to‑day management of AI‑driven, cross‑disciplinary workflows and automation tools, while becoming a subject‑matter expert in MFG's bespoke processes. Your role is to balance technological speed with human precision—acting as an independent project manager who supports and identifies flaws in manual and automated outputs and proposes creative solutions to optimize PA team performance. Responsibilities Lead the day‑to‑day management of AI‑driven workflows and automation tools like WPP Open and Wrike, acting as the primary operator for our Media (AI‑led) delivery model. Masterfully manage day‑to‑day campaign operations, workflow coordination, and regional project delivery to keep cross‑discipline teams on track. Identify flaws in automated outputs and proactively propose creative technical solutions to optimize pod performance and increase measurable efficiency. Serve as the center of influence for the PA, understanding the various MFG disciplines and the specific roles they play to ensure client expectations are consistently exceeded. Support the team in the early stages of campaign briefing and media plan development by ensuring clients have delivered all operational necessities for a campaign kick‑off (i.e., product codes, MRFIDs, budgets, audience definition, etc.). Monitor and track all out‑of‑scope or ad‑hoc tasks within the Scope Creep tracker to ensure operational transparency. Responsible for working hand in hand with media planning to build a campaign timeline. Ensure all deliverables and milestones are met on time, or proactively communicate rationale and delays to the core and hub teams. Collaborate with discipline leads to ensure PA‑specific onboarding is in place and assist in the offboarding of team members. Maintain real‑time accuracy in project trackers and "One‑Docs" to reflect all campaign changes as they happen. Identify automation opportunities to improve the ways of working for the PA and support the implementation of efficiency tracking. Be the lead resource for the internal finance team when it comes to campaign financial E2E processes and support financial proficiency on behalf of the PA team with support from Planning and Activation. Skills and Experience 2–3 years experience at a digital media agency. Relevant experience in digital media and how digital innovation drives change. Ability to work in a team environment that promotes collaboration; also capable of working independently when needed. Exceptional verbal & written communication skills—ability to think on your feet. Strong interest in AI / Automation—ability to navigate new technologies, drive implementation and change management. A self‑motivated individual who is well organized and can manage multiple publisher conversations at the same time. What you can expect from MFG and WPP Media Our mission is to make advertising more valuable to the world. We do this by employing the world's very best talent to solve some of the toughest challenges of today's digital marketing landscape. It is important that we hire people whose values reflect those of our own: genuine, results‑focused, daring and insightful. We are an equal‑opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, or marital status. Life at WPP Media & Benefits Our passion for shaping the next era of media is powered by our commitment to be extraordinary, investing in our employees to inspire transformational creativity. We lead optimistically, firmly believing in and championing growth and development for every individual. This commitment allows WPP Media employees to leverage the extensive global WPP Media & WPP networks to pursue their passions, build vital professional connections, and learn at the cutting edge of marketing and advertising. We create an open environment built on trust and respect, where everyone feels they belong and has opportunities to progress. Our inclusive culture is fostered through a variety of employee resource groups and frequent in‑office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our comprehensive benefits package reflects this commitment, including competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days. Pay Range

$60,000—$140,000 USD

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