Logistics Freight Forwarding Sales Associate

Why join Samsung SDS? Samsung SDS plays a leading role in the global logistics market with unique logistics services. With its innovative IT technology, SDS developed the integrated logistics solution called "Cello" in 2010, started its logistics business in 2012 and expanded its logistics business with Business Process Outsourcing. Smart Logistics Division tech-driven innovators shaping the future of global supply chain solutions. Our logistics platform Cello blends cutting-edge IT with real-world logistics, offering smarter, faster, and more reliable services to our clients around the world. To learn more about Samsung SDS America, Inc. please visit Responsibilities The Logistics Sales Associate is responsible for driving business growth by identifying new customers, proposing logistics solutions, participating in bidding processes, and converting opportunities into revenue. The role focuses on new client acquisition, business proposals, active sales engagement (cold calls, sales tools, and lead generation) across target industries: Apparel & Retail, Cosmetics & Beauty, Cold Chain (Pharma & F&B), High-tech, Automotive, and Energy (Solar & ESS). 1. New Customer Acquisition & Business Development * Identify and engage potential clients through cold calls, sales tools, and market research. * Prepare and present tailored logistics proposals, including fulfillment services and local transportation (W&D). * Actively participate in bid processes and follow up on opportunities. * Explore upselling and cross-selling opportunities within new and existing accounts. 2. Sales Execution & Revenue Generation * Manage the full sales cycle from lead generation to contract closure. * Achieve assigned sales and profitability targets. * Track pipeline and follow up on potential opportunities using CRM or sales tools. 3. Pricing & Contract Coordination * Collaborate with the Pricing team to source competitive freight rates and structure profitable proposals. * Work with the Legal team to review and finalize contracts. * Negotiate pricing, contract terms, and service agreements to secure mutually beneficial deals. 4. Operational & Issue Management * Serve as the primary contact for customers, ensuring smooth service delivery. * Troubleshoot cost or operational issues and coordinate with the Operations team to maintain service continuity. 5. Financial & Risk Oversight * Monitor and manage accounts receivable (AR) and accounts payable (AP), ensuring timely collection and payment. * Coordinate with the Claims/Customer Service team to resolve complaints and service-related issues. 6. Customer Relationship Management * Build and maintain strong client relationships, providing updates, service information, and industry insights. * Ensure customer satisfaction by proactively addressing potential issues. 7. Cross-functional Collaboration * Work with Sales, Marketing, Operations, Pricing, Legal, and Claims teams to deliver solutions aligned with customer needs. * Coordinate internal resources to support account growth and service quality. 8. Reporting & Communication * Provide regular updates to management on sales performance, pipeline, AR/AP status, and business opportunities. * Share insights on market trends, competitor activities, and potential opportunities.