Enterprise Performance Management Business Analyst

Job Description

Job Description

We are looking for an Enterprise Performance Managmenet Business Analyst to support the design of an enterprise performance management framework within the Operational Excellence function in Charlotte, North Carolina. This Long-term Contract opportunity will focus on shaping measurement standards, process structures, and reporting approaches that help leaders make informed business decisions. The role will work closely with senior stakeholders and cross-functional teams to turn business priorities into practical metrics, insights, and improvement initiatives.

Responsibilities:

• Create and refine an enterprise-wide performance management structure, including supporting processes, governance methods, and practical tools.

• Document end-to-end business processes by identifying workflows, ownership, approval points, and operational dependencies across teams.

• Partner with leadership to develop layered performance measures and ensure consistent definitions, targets, and review practices are applied across the organization.

• Examine operational and performance data to uncover patterns, gaps, and underlying issues, then recommend actions that improve results.

• Work with finance, business, and technology partners to align planning activities, forecasting methods, and reporting outputs with organizational objectives.

• Assess potential platforms and analytical tools, including prototype support, to determine the best fit for enterprise performance management needs.

• Identify opportunities to use AI and automation to simplify reporting, improve process efficiency, and strengthen decision support.

• Collaborate with technical teams to clarify data needs, evaluate data integrity, and improve reporting capabilities for stakeholders.

• Prepare executive-level dashboards, presentations, and recommendations that clearly communicate findings and support leadership decisions.

• Drive stakeholder engagement and encourage adoption of consistent performance management practices across the business.

• Proven experience in business analysis, operational excellence, process architecture, or performance management roles.
• Strong background in designing KPIs, measurement models, targets, and reporting frameworks for business performance.
• Ability to convert strategic business goals into measurable outcomes, actionable analysis, and practical recommendations.
• Experience with process mapping, gap analysis, and structured approaches to continuous improvement.
• Strong analytical and communication skills, with the ability to present insights effectively to senior stakeholders.
• Comfortable working in a developing environment where frameworks, processes, and tools are still being defined.
• Familiarity with AI-enabled tools and a proactive approach to automation and emerging technology opportunities.
• Demonstrated ability to build relationships, facilitate discussions, and work effectively with cross-functional teams.