AV Service Technician

AV Service Technician Location: Westchester County, NY Employment Type: Full-Time | Field-Based Rate: $45-$60 per hour About the Opportunity We are working with an established commercial AV and low-voltage systems integrator seeking an experienced AV Service Technician to join its growing service team. This is a hands-on, field-based position focused primarily on troubleshooting, servicing, maintaining and repairing commercial audio-visual systems across client sites. The ideal candidate will have a strong technical background in commercial AV integration, particularly diagnosing complex faults across control systems, audio, video conferencing and AV-over-IP environments. Key Responsibilities Diagnose, troubleshoot and repair commercial AV systems, including displays, projectors, video conferencing, audio and control systems. Service and maintain Crestron control systems, DSPs, amplifiers, matrix switchers and AV-over-IP equipment. Identify and resolve signal flow, connectivity, network and cabling faults. Perform preventative maintenance and ensure systems remain fully operational. Configure, test and commission replacement equipment, including firmware updates and system adjustments. Troubleshoot structured cabling, copper and fiber infrastructure supporting AV systems. Work alongside engineering and programming teams to resolve complex technical issues. Maintain accurate service documentation and communicate effectively with clients. Occasionally assist with installation, commissioning and related low-voltage systems. Participate in an after-hours on-call rotation. Requirements 5+ years of commercial AV installation and service experience. Strong troubleshooting experience across commercial AV systems. Hands-on experience with Crestron control systems; Lutron experience preferred. Good understanding of DSPs, AV-over-IP, HDMI, HDBaseT and signal distribution. Experience troubleshooting IP networks, including VLANs, PoE and multicast. Ability to read AV schematics, signal flow diagrams and rack elevations. Experience using AV testing and diagnostic equipment. Working knowledge of structured cabling and fiber. Valid driver's license. Ability to participate in an after-hours on-call rotation. Preferred Qualifications AVIXA CTS or CTS-I certification. Crestron certifications or relevant manufacturer training. OSHA 30 and NYC SST 40-hour certification. Experience with Savant, Lutron or security systems. Why Consider This Opportunity? Work with an established commercial AV integration business. Exposure to a variety of complex AV technologies and client environments. Opportunity to take ownership of troubleshooting and technical problem-solving. Work alongside experienced engineering and programming teams. Long-term opportunity within a specialist technical environment. Interested? Apply directly or reach out for a confidential discussion.