Azure Virtual Desktop/AVD SME

About the Company

Empowered By InnovationBirlasoft, a global leader at the forefront of Cloud, AI, and Digital technologies, seamlessly blends domain expertise with enterprise solutions. The company’s consultative and design-thinking approach empowers societies worldwide, enhancing the efficiency and productivity of businesses. As part of the multibillion-dollar diversified CKA Birla Group, Birlasoft with its 12,000+ professionals, is committed to continuing the Group’s 170-year heritage of building sustainable communities.

About the Role

Designs, engineers, and supports enterprise endpoint computing solutions -Azure Virtual Desktop (AVD), Windows endpoints, and endpoint security platforms. Ensures secure, reliable, and efficient end-user computing services through automation, endpoint lifecycle management, policy governance, and platform optimization, enabling workforce productivity and maintaining a stable enterprise computing environment.

(need local resources from these locations)

Location

• Alpharetta, GA
• Charlotte, NC
• Chicago, IL
• Conshohocken, PA
• Denver, CO
• Fargo, ND
• Garden City, NY
• Houston, TX
• Lubbock, TX
• Morristown, NJ
• Mt Juliet, TN
• New York, NY
• Purchase, NY
• Topeka, KS

HYBRID - 3 days onsite.

ROLE RESPONSIBILITIES

Primary Skill

1. Design, implement, and maintain enterprise Azure Virtual Desktop (AVD) environments.
2. Serve as the technical Subject Matter Expert (SME) for Azure Virtual Desktop and related Microsoft technologies.
3. Provide Tier 3/Tier 4 escalation support for virtual desktop infrastructure incidents and perform root cause analysis.
4. Design & Manage AVD host pools, application groups, workspaces, session hosts, and FSLogix profiles.
5. Build, maintain, and optimize Windows 10/11 multi-session and single-session golden images.
6. Monitor AVD platform health, user experience, capacity, and performance using Azure monitoring tools.
7. Implement and maintain automated image creation, deployment, and lifecycle management processes.
8. Collaborate with cloud, networking, identity, security, and infrastructure teams to ensure seamless AVD operations.
9. Implement business continuity and disaster recovery strategies for AVD environments.

Secondary (Good to have)

1. Optimize Azure costs through resource planning, autoscaling, capacity management, and monitoring.
2. Good to have integration with Microsoft Intune, Microsoft Entra ID (Azure AD), Microsoft 365, and Conditional Access policies.
3. Design and enforce endpoint security controls and compliance standards within AVD environments.
4. Manage Windows Update for Business and patch management processes for AVD session hosts.
5. Evaluate and implement new Microsoft Azure and AVD capabilities to improve service delivery.
6. Good to have knowledge in infrastructure-as-code and automation solutions using PowerShell, Azure Automation, ARM/Bicep, or Terraform.