Customer Service Representative

Overview National Conveyance Lead Date: Jul 15, 2026 Location: Overland Park, KS; Oklahoma City, OK; Creve Coeur, MO; Jacksonville, FL; Des Moines, IA; South Jordan, UT; Tucson, AZ; Nashville, TN; Tulsa, OK; Houston, TX; Atlanta, GA; Tampa, FL; Phoenix, AZ; Dallas, TX; Fort Myers, FL; Orlando, FL; Greenville, SC; Coral Springs, FL; Milwaukee, WI; Fort Worth, TX; San Antonio, TX; Savannah, GA; Charlotte, NC Company: Black & Veatch Family of Companies Req Id: 116078 Opportunity Type: Staff Relocation eligible: Yes Full time/Part time: Full-Time Project Only Hire: No Visa Sponsorship Available: No Responsibilities Be responsible for annual business planning and overall strategic direction to achieve new business growth and earned revenue targets, while effectively managing risks and establishing a business reputation for value. Create a brand around the service offering and raise visibility in internal and external markets through meetings, technical presentations, conferences, pursuits, projects, and workshops. Coordinate with Civil Works Sub-Portfolio Leaders to achieve growth and develop supporting staff. Identify resource gaps within the Conveyance business, P&L Centers, and Operations; participate in recruiting to fill identified gaps. Maintain frequent communication with client-facing resources to understand market opportunities. Lead new business development with Client Directors and Project Managers to improve capture on opportunities. Support teaming discussions and pre-positioning activities for opportunities. During proposals, help establish organizational structure, qualifications, technical approach, and messaging. Assist with preparations for oral interviews, including coaching and delivery support. For select pursuits, may assume key positions as Project Director or Project Manager. Maintain awareness of contracted work and oversee profitability and related risks. Minimum Qualifications Bachelor’s degree or equivalent experience Ability to complete pre-employment onboarding requirements (background check, drug screen, MVR search) where applicable by law and regulation Preferred Qualifications Strong market knowledge across the United States in pipelines and pump stations Visible leadership in related professional societies Subject matter expert in pipeline and pump station design or appurtenances Ability to lead multi-disciplinary teams in pursuit or execution phases Experience recruiting top talent and mentoring others Preferred that the required bachelor’s degree is in Engineering; prior project management or project execution experience is a plus Work Environment/Physical Demands Hybrid or flexible work options may be offered after the first 90 days. Travel up to 30% of the time. Salary Plan ENS: Eng & Technical Specialties Job Grade 018 Black & Veatch is committed to an inclusive work environment. For accessibility or accommodation requests, contact the Employee Relations Department as needed. #J-18808-Ljbffr