Call Center Coordinator

Job Description

Discover a grand career with Hilton Grand Vacations where you will be welcomed into an inspiring environment in which a diverse team of team members supports one another, and stands out for who they are and what they contribute to the team. Team members take pride in providing our guests and owners with five-star vacation experiences.

The Call Center Coordinator will be responsible for data entry, data entry auditing, processing and distributing reports, and other support duties. This role requires meticulous attention to detail, excellent written and verbal communication skills, and the ability to ensure accuracy and compliance with company policies and contracts.

Why Team Members Love Working Here?

• Driven base pay plus monthly performance incentives
• Get your earned pay any time before payday through DailyPay*
• Medical, dental, and vision benefits starting on day one
• Generous vacation time off program and paid sick time
• GO Hilton discounted hotel rates worldwide
• Tuition reimbursement programs
• Recognition programs and rewards
• Internal growth and career pathing

Responsibilities

• Data entry: Input tours by members table and virtual tour agents in adherence to departmental and program policies.
• Data entry auditing: Conduct regular audits of data entries to ensure accuracy and compliance with financial regulations.
• Communication: Collaborate with the marketing team members and leadership for statuses, reports, and any issues or concerns.
• Reporting: Generate and distribute cross-departmental reports as scheduled or as needed.
• Compliance: Ensure all activities comply with company policies and relevant regulations.
• PII compliance: Gain and maintain knowledge of personally identifiable information (PII) compliance and data security best practices.
• Administrative projects including creating workflows, surveys, trackers, lists, posters, and newsletters through Microsoft suite / Canva embodies the Hilton Grand Vacations values of hospitality, integrity, leadership, teamwork, ownership, now
• Completes all required company training/compliance courses as assigned.
• Adheres to company standards and maintains compliance with all policies and procedures.
• Performs other related duties as assigned.
• This role requires the ability to navigate multiple computer systems and screens simultaneously.

Qualifications

To fulfill this role successfully, the individual should possess the following qualifications, knowledge, skills, abilities, and experience:

• Basic ability in Microsoft Suite (Excel, PPT, Word, Outlook)
• Detail oriented, organized, with good time and self-management
• Excellent verbal / written / proactive communication and ability to work collaboratively as part of a team and independently
• Ability to multi-task / re-prioritize tasks, discretion with confidential information, problem-solving skills
• Adaptability

In addition, the following qualifications, knowledge, skills, abilities, and experience are preferred:

• Intermediate ability in Microsoft Suite (Excel, PPT, Word, Outlook, Automate)
• Project management

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform crucial job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.