Community Resources Coordinator

Job Description

Job Description

At Mid-Continent Public Library, we:

Imagine. We inspire innovation through curiosity and exploration.

Try new things. We empower what works and learn from the rest.

Lead the way. We connect people to information, ideas, and inspiration.

Welcome all. We embrace new perspectives and listen with humility.

Everything we do, we do together.

Schedule: Monday 8-5, Tuesday 12-9, Wednesday 8-5, Thursday 8-5, Friday 8-6, one weekend a month

Position Overview

The Community Resources Coordinator oversees an initiative to identify strategies and best practices for serving at-risk and marginalized groups in their immediate communities. This will be accomplished by utilizing library resources, navigating community resources and partnerships, providing social service referrals, and working with their fellow Community Resource Coordinators. Individuals in this position will enjoy building relationships with people and thrive in an ever-changing environment. They are passionate about providing exceptional service to all customers, which gives them a sense of community contribution.

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Essential Functions

• Builds relationships with community organizations
  • Becomes familiar with local and city agencies’ missions and services to connect customers with appropriate community resources
  • Attends local community meetings to provide awareness of the library’s efforts to address customer needs, and to make community contacts

• Creates and provides training to branch and system staff
  • Develops or utilizes existing resource guides to local, state, and federal agencies that assist at-risk and marginalized groups o Supports staff in navigating community resources and best practices for serving at-risk or marginalized groups o Reviews branch demographics and documentation to guide branch activities o Demonstrates compassion to at-risk and marginalized groups
  • Conducts an on-going review of efforts and reports findings to management
  • Consults with Safety and Security Manager as needed

• Provides one on one service to customers around social needs
  • Meets with customers to assess needs and refers to resources and services that provide support
  • Maintains records of assisted customers and solicits customer feedback
  • Conduct programming for customers to connect them to community resources or services
  • Helps customers locate avenues to build skills and knowledge for success through information, digital literacy, and referrals to library services

• Works traditional desk shifts with staff to build relationships with customers and colleagues

• Able to learn and embrace new technology
• Acts as a guide for customers in use of the library and its resources
• Demonstrates use of technology and digital services to customers
• Recommends materials to customers based on interests, needs, and availability
• Assists customers with library card accounts, including the receiving and recording of payment
• Processes library materials for customer access
• Ensures that library and its grounds are clean and orderly and performs basic custodial duties, as needed
• Uses creative techniques in displays to reach browsers who do not approach staff
• Opens and closes branch library
• Attends meetings and trainings off-site where transportation to another location in the service area will be expected

Education and Experience

• High School Diploma/HiSet/GED Completion Required
• 2 years’ experience in social work, mental health, non-profit agency work preferred
• Associates or bachelor’s degree preferred
• Bilingual in English and Spanish preferred

Knowledge, Skills, and Abilities

All successful team members at MCPL should demonstrate:

• Ability to use effective verbal, written, and discreet communication with management, co-workers, and the public.
• Ability to work effectively in a team environment.
• Knowledge of department processes and procedures and critical thinking skills to make decisions pertaining to the position.
• Proficiency in providing friendly and solution-oriented customer service attitude and delivery with internal and external customers.
• Fundamental understanding of their own contribution to a welcoming and respectful workplace and library for all.
• Sufficient understanding of the MCPL value of intellectual freedom in order to uphold those values while performing their job duties.

• Strong ability to follow instructions and work as part of a team.
• Reliable, punctual, and flexible with scheduling.
• Good communication skills and the ability to stay calm under pressure.
• Ability to work in a fast-paced environment and adapt to changing needs.

Additionally, this position requires:

• Technology including specific applications, hardware, and coding languages
  • Intermediate knowledge of Teams, Microsoft Office 365 applications, including Word, Outlook, Excel, and MS Teams
  • Demonstrates proven digital literacy to use email, Outlook, email, other technological systems, order supplies on a computer

Age Requirement:

Must be at least 18 years of age

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MVR Requirement

• Possession of a valid driver’s license and a reliable personal vehicle for use in carrying out the duties of this position including transportation of materials and equipment (mileage reimbursed)

Work Environment

• (Indoor/Outdoor) Works both indoors and outdoors and must have considerable tolerance for weather conditions, dust, mold, scents, allergens, and communicable diseases which enable the employee to work outside at a facility, handle construction and library materials, work in older buildings and on jobsites, and interact with coworkers and the public.
• Use of special equipment, safety equipment and personal protective equipment (PPE), high noise level, shared office space

Essential physical abilities to be accomplished with or without reasonable accommodation are:

Daily (greater than 50% of the time)

• Standing (up to 1 hour at a time)

• Walking (even ground)

• Lifting 1-10 pounds

• Lifting 11-25 pounds

• Pushing/Pulling 1-10 pounds

• Pushing/Pulling 11-25 pounds

• Bending/Stooping

• Kneeling

• Reaching above shoulder

• Receiving Communication and Instructions (vision, reading, hearing)

• Conveying Communication and Instructions (Speaking, writing)

• Using computer data entry tools - keyboard, mouse, touchscreen, scanner

• Sitting

• Receiving Communication and Instructions (vision, reading, hearing)

• Conveying Communication and Instructions (Speaking, writing)

• Using computer data entry tools - keyboard, mouse, touchscreen, scanner

Frequently (up to 50% of the time)

• Standing (more than 1 hour at a time)

• Walking (variable surfaces)

• Lifting 26-40 pounds

• Lifting 40+ pounds

• Sitting

• Pushing/Pulling 26-40 pounds

• Pushing/Pulling 40+ pounds

• Standing (up to 1 hour at a time)

• Standing (more than 1 hour at a time)

• Walking (even ground)

• Walking (variable surfaces)

• Lifting 1-10 pounds

• Lifting 11-25 pounds

• Pushing/Pulling 1-10 pounds

• Pushing/Pulling 11-25 pounds

• Pushing/Pulling 26-40 pounds

• Pushing/Pulling 40+ pounds

• Bending/Stooping

• Kneeling

• Reaching above shoulder

Occasionally (approximately 1-2 times per month)

• Climbing stepstools

• Climbing ladders

• Lifting 26-40 pounds

Rarely (1-5 times per year)

• Lifting 40+ pounds

• Climbing stepstools

• Climbing ladders

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as required to meet the ongoing needs of the organization.

This is a Bargaining Unit Position with CWA 6360

All applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, protected veteran status, or other protected class in accordance with applicable federal, state, and local laws. Any applicant requiring an accommodation should contact the Mid-Continent Public Library Human Resources Department at View phone number on ziprecruiter.com.

Applicants will be considered for employment opportunities on the merits of their skills and experience related to the position sought. Employment offers are conditional upon submitting a criminal records check, identity verification, and national sex offender registry check. Applicants will not be denied employment solely or in part because of a prior conviction, unless MCPL determines the conviction is job-related. If a background check yields information that is of concern to MCPL, the applicant will be given an opportunity to review the background check findings and present information regarding inaccuracy, mitigating circumstances, and rehabilitation.