Kaiser Permanente Nevada - Medical Director, Care Delivery

Kaiser Permanente Nevada - Medical Director, Care Delivery

Kaiser Permanente Nevada is currently seeking a Medical Director for Care Delivery. This position will require a Board Certified or Board Eligible Family Medicine or Internal Medicine trained physician(s) with a 0.7 clinical FTE and 0.3 administrative FTE. Qualifications Required: Medical Degree MD/DO Required: BC/BE Family Medicine or Internal Medicine Ability to obtain: Unrestricted Federal DEA Ability to obtain: Nevada State Medical License Required: BLS or ACLS required Salary is commensurate upon FTE and experience REPORTS TO Executive Medical Director

JOB SUMMARY

The Medical Director is accountable for the local delivery of care services to Kaiser Permanent Nevada patients in partnership with their Kaiser Permanente administrative dyad partner. The Medical Director is expected to foster inclusion and fairness within the department as consistent with KPNV Board’s commitment to diversity and inclusion. The Medical Director leads the people of the local clinical team, sets expectations, promotes their development, and provides feedback and evaluation. The Medical Director is responsible for all care delivery.

PRINCIPAL DUTIES & RESPONSIBILITIES

Strategic Direction

• Participate in local and market initiatives within the district, coordinating with the Executive Medial Director and dyad partners.
• Participates in the creation and implementation of business strategies and attends relevant meetings as needed to advance tactics and strategies forward.

Leadership and Teambuilding

• Recruitment and onboarding of new physicians with the assistance of KPMF Recruiting, HR and the Executive Medial Director.
• Proactive workforce planning: anticipate understaffing due to retirement, administrative responsibilities, leaves, FMLA (when known) and work with KPNV Practice Advisors for a coverage plan.
• Accountable for leading local team meetings and attending regional meetings.
• Rounds a minimum of twice a month with front lines to ensure a two-way flow of communication, problem solving, and relationship building. Determine a rounding schedule with your KP dyad partner and Practice Advisor.
• Support the clinical development and oversight of APPs within the department.
• Communicate regularly and serve as a conduit between Senior Leadership and your team.
• Understand the annual engagement survey and implement an action plan, as directed within the organization.
• Develop future leaders in the department and succession planning in partnership with HR.
• Collaborate with leaders across the organization to ensure a smooth transition of patient care & service for all patients across geographic areas and service lines.
• Solicits perspective & feedback from other leaders and team members to advance care innovation in respective area.
• Accountable for all aspects of care provided in the clinic. Engages the team to actively participate in improvement efforts.
• Complete department determined (annual or biennial) Shareholder reviews and annual pre shareholder reviews.
• Annually meet with direct reports to review their individual development plans, including Press Ganey data or other Foundation-determined programs.
• Recognizes & awards great performance
• Holds local leaders accountable for the timely completion of performance evaluations.
• Initiate, implement and monitor progressive discipline plans with the support and assistance of your HR Business Partner.
• Establish a strong partnership with KPNV professional staff, your KP dyad partner, and other HP staff to lead the clinical team through strong communication, collaboration and problem-solving. Meet regularly with your dyad partner to review clinic performance outcomes, issues, and opportunities.
• Involve and engage medical staff in efforts to continually improve the delivery of services in respective specialty, as well as improve staff engagement and retention.
• Responsible for setting expectations, promoting staff development, and providing regular feedback and evaluation.
• Advise on issues of staff compliance with regulatory requirements, as well as both required (i.e. annual compliance training) and optional trainings (i.e. personal or professional development trainings), as deemed appropriate.
• Provide clinical expertise for peer review and medical specialty review.
• Understands the value of diverse and inclusive teams and fosters an inclusive climate by developing teams and practices where people feel respected, supported and connected to a shared sense of purpose

Operational Excellence & Quality

• Accountable for the local delivery of care services and day to day operations for the clinic in partnership with KP dyad partner to ensure KPNV patients get the best care. Includes a focus on patient access, scheduling, and experience, as well as a focus on quality, safety, and managing clinical risk.
• Responsible to ensure the clinic is appropriately staffed to meet patient demand and clinicians are providing clinical care during scheduled hours, ensuring that clinical schedules are reasonably level, predictable and released no less than 4 months in advance.
• Partner with KP dyad to create processes within the clinic to best utilize all team members skill sets to the extent of their licensure.
• Promote efficiency of medical practices using process improvement technology across settings of care.
• Promote use of practice guidelines and evidence-based medicine.
• Ensure highest level of patient satisfaction by prompt response to patient grievances, complaints, and/or through Press Ganey Patient Satisfaction improvement efforts or other Foundation developed programs.
• Ensure a safe, productive, and supportive work environment for all staff.
• Contribute to checking processes as necessary to assess provider participation in standard work and new initiatives through rounding and regular communication with staff and HP partners.
• Review patient complaints and safety connect entries with appropriate parties.
• Partners with Senior Medical Directors, Area Medical Directors and leaders in Quality to ensure high quality of care, and links with them to design and strategically plan operational programs and initiatives to continuously improve our quality of care.

Financial Stewardship

• Manage clinical FTE and budgets.
• Work with other leaders to implement strategies that reduce overall costs and improve local efficiency and productivity.
• Focus on innovative and integrated strategies for optimal financial performance.
• Support accurate coding and on-time completion of medical records.

Special Projects

• Leads and participate in workgroups, as directed by leadership.

JOB SPECIFICATIONS

EDUCATION REQUIRED

Minimum: MD, DO or with experience in a health care business leadership role. Completion of approved residency program or certification. MBA, MHA or MPH.

LICENSES, CERTIFICATIONS, OR OTHER ESSEENTIAL QUALIFICATIONS REQUIRED DESCRIPTION PREFERRED Minimum

• Current unrestricted appropriate Nevada State license, e.g., physician license
• Credentialed by KPNV
• Board Certified by ABMS or member of ACPE or another appropriate accreditation
• Meets KPNV performance standards for quality, service, access, coding and documentation. Maintains Board Certification and seeks to maintain knowledge of major advances in the practice of medicine and within specialty area

EXPERIENCE REQUIRED

Minimum 3-5 years clinical care experience

COMPETENCIES

• Leading as One: Ability and desire to partner with the Foundation, WPMG, and Health Plan to ensure operational alignment, reductions in waste, and efficient/effective work.
• Leading Change: Guidance and encouragement given to a team to successfully navigate change and remain flexible/adaptable. Helping others let go of outdated ways of thinking/acting. Resetting goals and expectations in response to change.
• Honesty, Transparency & Courage: Acts in an honest, authentic, and morally responsible way, sharing what they can without sugar-coating. Leans into difficult conversations within and outside of their immediate team.
• Accountability & Ownership: Works to create clarity regarding who is on point for any given task or project and sets clear due dates, deliverables, and goals. Holds self and direct reports accountable for performance. Often asks “what more can I do?” Admits mistakes. Does not blame others or make excuses. Follows through with what they say.
• Inclusive Leadership: Seeks feedback to improve self and team. Creates an inclusive environment where everyone feels respected and comfortable speaking up, partnering with one another, admitting mistakes, and seeking out different perspectives.
• Performance Management: Holds others accountable for behavior and performance. Directs and drives difficult physician, clinician, and staff performance management issues. Provides others with positive and constructive performance feedback on a regular basis.
• Communication: Communicates in an authentic, clear, and timely manner even when it is difficult. Fosters a thoughtful give and take that encourages mutual learning/understanding.
• Drive for Results: Leverages those doing the work to identify, prioritize, and track performance against the most important metrics. Sets specific and difficult goals with defined incentives for reaching them and celebrates success. Explains the “why” of the work we do and the problems we are trying to solve.
• Operational Excellence: Encourages a problem solving and continuous improvement mindset, uses systems thinking, builds and encourages others to build standard work and standard processes. Leverages tools like visual boards, huddles, leader standard work, and A3 thinking to empower teams to solve their own problems.
• Enterprise Mindset: thinks holistically about decisions (beyond their individual team, function, and immediate goals). Advocates for KP and KP’s members not just their team.

Disclaimer, Compliance and Service Language

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by incumbents assigned to this job. This is not intended to be an exhaustive list of all the responsibilities, duties and skills required. The incumbent may be expected to perform other duties as assigned.

COMPLIANCE & INTEGRITY

Consistently supports compliance and the Principles of Responsibility (Kaiser Permanente’s Code of Conduct) by maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and adhering to applicable federal, state and local laws and regulations, accreditation and licensure requirements (if applicable), and Kaiser Permanente’s policies and procedures. Models and reinforces ethical behavior in self and others in accordance to the Principles of Responsibility; adheres to organizational policies and guidelines; supports compliance initiatives; maintains confidences; admits mistakes; conducts business with honesty; shows consistency in words and actions; follows through on commitments.

All Directors, Managers and Supervisors are accountable for communication, implementation, enforcement, monitoring and oversight of compliance policies and practices in their departments.

SERVICE & QUALITY

In addition to defined technical requirements, accountable for consistently demonstrating service behaviors and principles defined by the Kaiser Permanente Service Quality Credo, the KP Mission as well as specific departmental/organizational initiatives. Also accountable for consistently demonstrating the knowledge, skills, abilities, and behaviors necessary to provide superior and culturally sensitive service to each other, to our members, and to purchasers, contracted providers and vendors.