Diesel Technical Support Analyst
Virtual Vocations Inc
Providing expert support to dealers, the full-time Diesel Technical Support Analyst will assist with vehicle repairs through case management, collaborating with internal teams and ensuring compliance with regulations in a remote setting. Key responsibilities Assist dealers with vehicle repairs via phone support and case files Collaborate with internal teams to fix diagrams, schematics, and diagnostic forms Provide feedback on publications and escalate trending failure modes to Service Engineering Required qualifications Bachelor's degree or Master's degree in a relevant field At least 2 years of diesel experience and customer service experience Experience working with dealers through a case management system Extensive background in end-user and customer support Ability to assist dealers with repairs as an expert consultant Virtual Vocations Inc
Vacancy posted 3 days ago
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