Application Architect L1(Contract)

Wipro Limited (NYSE: WIT BSE: 507685 NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting design engineering and operations we help clients realize their boldest ambitions and build future-ready sustainable businesses. With over 230000 employees and business partners across 65 countries we deliver on the promise of helping our customers colleagues and communities thrive in an ever-changing world. For additional information visit us at .

Position Summary

The CCaaS Solution Architect will lead the design and modernization of contact center platform leveraging Amazon Connect and/or Google Customer Engagement Suite (GECX). The role is responsible for defining target architecture customer experience transformation roadmap integration strategy security compliance and AI-enabled contact center capabilities.

Key Responsibilities

Lead end-to-end CCaaS solution architecture for Amazon Connect and Google GECX implementations.

Define architecture for Voice Chat SMS Email Virtual Agent Agent Assist and Workforce Optimization capabilities.

Design integrations with CRM Member Services Provider Services Claims Eligibility and backend healthcare platforms.

Architect AI-powered solutions including:

o Intelligent Virtual Agents (IVA)

o Conversational AI

o Agent Assist

o Knowledge Management

o Real-time transcription and analytics

Design API-led architecture and cloud-native integration frameworks.

Ensure HIPAA CMS and healthcare compliance requirements are incorporated into the solution.

Collaborate with business stakeholders product owners and engineering teams.

Lead architecture governance and technology evaluation.

Required Skills

Contact Center and Customer Experience architecture experience.

Working with Amazon Connect and/or Google GECX.

Experience with:

o Amazon Lex

o AWS Lambda

o Amazon Connect Contact Flows

o Google Dialogflow CX

o Google CCAI

o Agent Assist

o Conversational AI

Strong API and integration architecture expertise.

Cloud experience in AWS and Google Cloud Platform.

Knowledge of healthcare payer operations.

Preferred Qualifications

Amazon Connect Specialty Certifications.

Google Cloud Professional Cloud Architect Certification.

Healthcare domain experience including:

o Member Services

o Provider Services

o Claims

o Prior Authorization.

Care Management.

Mandatory Skills: Amazon Connect Communication.

Experience: 8-10 Years.

The expected compensation for this role ranges from $80000 to $158000 .

Final compensation will depend on various factors including your geographical location minimum wage obligations skills and relevant experience. Based on the position the role is also eligible for Wipros standard benefits including a full range of medical and dental benefits options disability insurance paid time off (inclusive of sick leave) other paid and unpaid leave options.

Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening subject to applicable state law.

Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws. Applications from veterans and people with disabilities are explicitly welcome.

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them we need people inspired by reinvention. Of yourself your career and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

Required Experience:

Staff IC