Hotel Front Desk Agent
Texas Hotel Management
Front Desk Agent - Hotel The Front Desk Agent is responsible for providing a warm, professional, and efficient welcome to hotel guests while managing check-in, check-out, reservations, guest inquiries, payments, and other front office activities. The role requires excellent communication, customer service, and problem-solving skills to ensure a positive guest experience throughout their stay.
Key Responsibilities
Key Responsibilities
- Greet and welcome guests in a friendly, professional, and courteous manner.
- Handle guest check-in and check-out procedures efficiently and accurately.
- Verify guest information, identification, reservations, and payment details.
- Process room reservations, cancellations, modifications, and walk-in bookings.
- Provide accurate information regarding hotel facilities, services, room types, rates, and local attractions.
- Respond promptly to guest requests, questions, and concerns.
- Handle guest complaints professionally and escalate issues to the Front Office Manager when required.
- Manage cash, credit card, and other payment transactions accurately.
- Maintain accurate guest records and update the hotel's Property Management System (PMS).
- Coordinate with Housekeeping, Maintenance, Food & Beverage, and other departments to fulfill guest requests.
- Monitor room availability and assist with room allocation and upgrades when authorized.
- Maintain proper records of daily transactions, guest requests, and front desk activities.
- Answer and direct telephone calls and respond to guest emails or other inquiries.
- Ensure the front desk and reception area remain clean, organized, and presentable.
- Follow hotel policies, procedures, security standards, and guest privacy requirements.
- Assist with luggage, transportation arrangements, wake-up calls, and other guest services when required.
- Promote hotel services, facilities, packages, and upselling opportunities where appropriate.
- Complete shift handovers and communicate important guest information to the incoming team.
- Perform other duties assigned by the Front Office Manager or hotel management.
- High school diploma or equivalent; a diploma or degree in Hospitality Management, Hotel Management, or a related field is preferred.
- 1-3 years of experience as a Front Desk Agent, Receptionist, Guest Service Agent, or similar hotel position.
- Previous experience in a hotel or hospitality environment is highly preferred.
- Excellent verbal and written communication skills.
- Strong customer service and interpersonal skills.
- Professional, pleasant, and well-groomed personality.
- Ability to remain calm and professional when handling difficult guests or stressful situations.
- Good computer skills and familiarity with hotel PMS software.
- Knowledge of Opera PMS or another hotel property management system is an advantage.
- Basic knowledge of cash handling and payment procedures.
- Strong attention to detail and organizational skills.
- Ability to multitask and work efficiently in a fast-paced hotel environment.
- Willingness to work flexible shifts, including mornings, evenings, weekends, and public holidays .
- Ability to work independently as well as part of a team.
- Good knowledge of English; additional languages are an advantage.
- Guest Service Excellence
- Communication Skills
- Problem Solving
- Attention to Detail
- Professionalism
- Teamwork
- Time Management
- Conflict Resolution
- Cash Handling
- Sales & Upselling
- Computer/PMS Skills
Vacancy posted 2 days ago
Similar jobs that could be interesting for youBased on the Hotel Front Desk Agent in Dallas, TX vacancy
- ...Compensation Type Hourly Highgate Hotels Highgate is a leading real estate investment... ...Blvd.Irving, TX 75039 Overview The Front Office Agent is responsible for providing attentive,... ...all relevant aspects of the Front Desk computer system. Be able to...SuggestedHourly payFull timeTemporary workPart timeWorldwideShift work
Hyatt House Las Colinas
Irving, TX2 days ago - ...Front Desk Agent Recognized for more than a century as the iconic address for Dallas hospitality, The Adolphus offers timeless culture,... ...immersive experiences. In its reimagining, the 407 room downtown hotel recalls a grand European home. We believe exceptional...SuggestedWork at officeLocal areaFlexible hoursShift workDay shiftAfternoon shift
Makeready
Dallas, TX20 hours ago - ...Books guest reservations and/or coordinates with reservation center Registers guests into the hotel in a prompt and courteous manner using up-selling techniques to maximize room rates; prepares for group check-ins, check-outs, and VIP arrivals. Greets, registers, and...SuggestedShift work
Texas Western Hospitality Group
Dallas, TX3 days ago - ...Compensation Type Hourly Highgate Hotels Highgate is a premier real estate... ...Blvd. Irving, TX 75039 Overview The Front Office Agent is responsible for providing attentive,... ...operate all relevant aspects of the Front Desk computer system. Be able to perform...SuggestedHourly payShift work
- ...Front Office Agent Highgate is a leading real estate investment and hospitality management company... ...a global portfolio of more than 400 hotels spanning North America, Europe, the... ...operate all relevant aspects of the Front Desk computer system, being able to perform...SuggestedFull timeTemporary workShift work
- ...Front Desk Agent Ensures guest satisfaction and revenue optimization through check in, check out and attentive coordination of hotel services for the guest. Works to optimize the guest experience while at the hotel and elsewhere. 90% of shift is standing and bending...Work at officeAll shiftsShift workNight shiftWeekend workAfternoon shift
- ...The Stoneleigh Front Desk Agent The Stoneleigh is a storied landmark with a rich and alluring legacy. The Stoneleigh has recently completed... ...1st, 2026. Assist guests with arrival and departure from hotel, while providing positive guests experiences. Essential...Temporary workLocal areaImmediate start
- ...Front Desk Agent At Hotel Mockingbird, we blend timeless character with a fresh, spirited take on hospitality in Dallas' Park Cities neighborhood. With thoughtfully layered design, a vibrant social energy, and dynamic dining and bar experiences, Hotel Mockingbird is...Full timeWork at officeLocal areaShift workWeekend work
- ...Knowledge, Change, Humility, Respect, & Fulfillment Experience in a Marriott hotel is preferred. 2-3 years of Fosse experiences is strongly preferred. What You Will Accomplish As a Front Desk Agent, you will be the face of our hotel, responsible for creating a positive...Local areaShift workAfternoon shift
- ...We are looking for our next great team member to join us as a Front Desk Agent in our Front Office department. We are committed to providing... ...in North America for you & your family members Additional hotel discounts with Marriott International brand hotels Free Parking...Part timeLocal areaFlexible hoursShift workWeekend work
- Raines Co. - Your Future is Now! Position Summary: The Front Desk Agent is responsible for greeting guests in a courteous and efficient manner... ...that develops, operates, and owns the world’s leading hotel brands as well as boutique hotels. Raines has maintained a family...Local areaNight shift
- ...Description Job Description At Crescent Hotels & Resorts, we are a team of hospitality... ...next great team member to join us on our Front Office team. We are committed to... ...will be doing each day: As a Front Desk Agent, you would be responsible for greeting and...Local areaWorldwideFlexible hoursShift workAfternoon shift
Crescent Hotels & Resorts LLC
Dallas, TX28 days ago $13 - $16 per hour
Job Summary: We are looking for a friendly and customer-focused Front Desk Agent to provide excellent service to our guests. The ideal candidate should have strong communication, problem-solving, and conflict-resolution skills. Compensation: $13 - $16 hourly Key Responsibilities...Hourly payFull timeWork at officeLocal areaTownePlace Suites Irving Las Colinas
Irving, TXmore than 2 months ago- ...Description Job Description Recently named one of the Top 5 City Hotels in Texas by Travel + Leisure’s 2025 World’s Best Awards, Omni... ...well as, serving as ambassadors throughout the guest’s stay. Front Desk Agents make the first impression upon our guests by extending a warm...Temporary workLocal areaImmediate start
Catalyst Career Group
Dallas, TX8 days ago - ...process all payments according to established hotel requirements. Provide information and... ...cashiering procedures. Assist other front office departments as needed. Qualifications... .... Previous experience as Front Desk Agent in hospitality an asset. Previous guest...WorldwideFlexible hoursShift work
FAIRMONT
Dallas, TX28 days ago - ...Front Desk Agent The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests. Areas of excellence: Happy Guests Spotless Cleanliness Product Consistency & Quality Teamwork Duties and expectations: 1. Happy Guests...Weekly payFull timeWork at officeImmediate startShift workNight shiftAfternoon shift
- ...Spa Specialist Our Spa Specialists play an important role in support of a number of vital Spa functions. At our hotels these associates work to build an experience that is memorable and unique with Spa services on the side. Our Spa Specialists take the initiative and...Full timeWork experience placementWeekend work
- ...Front Desk Agent At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to and proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do! We...Local areaWorldwideFlexible hoursShift workAfternoon shift
- ...Front Office Associate Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary... ...periods of sitting at a desk and working on a computer. (6-8...Work at officeRelocationNight shift
- ...Front Desk Agent Be part of the opening team at AC Hotel Dallas, where modern European design meets thoughtful, purposeful hospitality. Our Front Desk team creates a seamless and welcoming experience through polished service, attention to detail, and a genuine understanding...Local area
- Front Desk Agent The Front Desk Agent is responsible for assisting guests with check-in and check-out, answers and processes all phone calls... .... Maintain complete knowledge at all times of: a) all hotel features/services, hours of operation. b) all room rates, special...
- Marriott Hotels - 400 West Las Colinas Boulevard - Responsibilities: Process guest check-in and check-out; Assist guests with requests and information; Complete daily reports and records; Maintain safety and confidentiality; Uphold Marriott policies and professional appearance...
- Crestline Hotels and Resorts - 300 West Fayette Street - Responsibilities: Assist guests with check-in and check-out; Answer phones within three rings; Process guest registrations and payments; Handle guest requests and elevate issues; Coordinate with bell staff for luggage...
- Peachtree Hospitality - 2910 North Hall Street - Responsibilities: Welcome guests at front desk and assist check-ins/outs; Bar service and cocktail preparation; Promote hotel amenities and local recommendations; Maintain bar cleanliness and stock levels; Collaborate with...Local area
- ...Job Title Rooms - Front Office Job Description Job summary - Check-in/check-out hotel guests courteously and efficiently; process all payments according to... ...and priorities. Meet with departing Front Desk Agent to review business status and follow up items....
- Front Desk Agent (Overnight) - Overnight Concierge Dallas, United States | Posted on 03/19/2026 Overnight Concierge | Front Desk Agent (Overnight... ...-driven concierge services company providing luxury, hotel-style front desk concierge services for upscale apartment and...Hourly payFull timePart timeShift workNight shift
- ...Job Description Job Description SUMMARY The Front Desk Agent is responsible for attending to the needs of guests and ensuring the highest... ...Meets or exceeds guest satisfaction measures Ensures hotel standards and services contribute to the delivery of consistent...Local areaShift work
Scholar Hotels
Syracuse, NY17 days ago - ...About the job Travel Reservations Agent We are seeking organized and customer-focused individuals to join our team as Travel... ...Assist clients with booking travel arrangements, including hotels, flights, cruises, and vacation packages Provide professional...Remote workFlexible hours
HJB Travels
Syracuse, NY5 days ago $20k - $70k
Overview Online Hotel Reservationist | Entry Level — Destination Knot Base pay range : $20,000.00/yr - $70,000.00/yr Location: Remote... ...Opportunities by 2x Get notified about new Reservations Agent jobs in Dallas, TX . Other Hospitality Customer Service - Hotel...Full timePart timeRemote workFlexible hours- ...generational vision in Harwood District’s first hotel, Hôtel Swexan. The Hotel is a new... ...back. Position Summary The Reservations Agent serves as the first point of contact for many... ...at time of booking Collaborate with Front Office, Sales, and Revenue Management teams...Local areaWeekend workAfternoon shift
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Hotel Front Desk Agent. Be the first to apply!
Related searches
- ultrasound receptionist Dallas, TX
- nursing home receptionist Dallas, TX
- receptionist fitness Dallas, TX
- urgent care receptionist Dallas, TX
- receptionist customer service Dallas, TX
- law firm receptionist Dallas, TX
- ophthalmology receptionist Dallas, TX
- acupuncture receptionist Dallas, TX
- front office/receptionist Dallas, TX
- pt evening receptionist Dallas, TX