Implementation Specialist

Implementation SpecialistThe Implementation Specialist will work cross-functionally with the Sales and Operations Departments to oversee all aspects of the client implementation process from initiation to transition to Operations. The Implementation Specialist will work to ensure a positive client experience during implementation and the first 90 days of a new program launch. This individual is responsible for applying expert knowledge of the implementation of large program process, providing strategic direction, and ensuring all information is provided across departments to ensure a successful launch.Help to develop an in-depth understanding of the recruitment needs, training curriculum with the client as well as a roadmap to program launch and deployment post training. The Implementation Specialist will also work alongside the Finance Department to ensure that all processes pertaining to billing and invoicing are outlined. Attend new client training events and program launches. Establish a successful first 90 days to drive additional business within the client that IQVIA MedTech has partnered with.Position Responsibilities:Promote quality through the expert understanding of the Novasyte processWork closely with internal partners (Sales, Operations, Finance, HR) to ensure client-specific requirements are planned appropriately and executedEstablish a road map for success within the first 90 days of a new client program launchConsult with the client to develop recruitment profile and strategy and coordinate specifics with the Operations TeamConsult with the client to provide strategic direction on training programs and curriculum for new program launchesAttend and direct new client training programs with IQVIA MedTech consultantsConsult with the client to develop a strategy for deployment of new Novasyte consultants in the field after a training programMonitor program KPI's and progress through the first 90 days of program launchDevelop Quarterly Business Reviews with the Sales Team to review the First 90 Days of a new program launchWork closely with Quality team to help drive, implement and maintain IQVIA's commitment to its Quality Management System and Quality ObjectivesPreferred Skills/Qualifications:Have a Bachelor's degree in Business related field or Project ManagementHave at least 5 years' experience in management or project managementBe available to work before/after typical office hours as work may demandPossess strong written and oral English communication skillsBe familiar with Microsoft Word and MS Outlook (or similar email application)Be comfortable sitting at a desk for long periods of time making numerous phone calls and answering emails throughout the dayHave a desire to work in a fast growing environment, and be capable of using good judgment when communicating, interviewing and working with other employeesBe supportive of diversity, equal opportunity employment and the basics of employment lawBe interested in a career path leading into management, business development and salesPhone Skills, Recruiting, Interviewing Skills, People Skills, Supports Diversity, Employment Law, Results Driven, Professionalism, Organization, Project Management, JudgmentIQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide.IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law.IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.The potential base pay range for this role is $50 per hour. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits. MCRA, LLC