IT Service Desk Lead - Operations & SLAs
$150k - $205kMulticoin
Multicoin is seeking an experienced Service Desk Manager for its Los Angeles office to lead the IT support function. This role requires managing daily operations, improving service delivery, and ensuring a high-quality support experience for employees. The ideal candidate will have strong leadership skills, a background in IT service management, and a proven track record in supporting IT systems. Compensation ranges from $150,000 to $205,000 based on experience, along with benefits like medical insurance and a flexible vacation policy. #J-18808-Ljbffr Multicoin
$112.6k - $160.9k
...Service Desk Manager The Service Desk Manager is responsible... ...for overseeing Service Desk operations, user access governance, and... ...of Contact (SPOC) for IT service requests, ensures... ...and resolved within defined SLAs. 3. Manages and leads Service Desk staff, including...OperationsRemote work- ...Job Title: Service Desk Manager Location: Studio City... ...Service Desk Manager to lead our Studio City, California service desk operations. In this onsite, full-... ...teams, ensuring seamless IT support delivery, rigorous... ...runbooks, and agreed SLAs - before go-live....OperationsPermanent employmentFull timeWork experience placementWork at officeLocal areaMonday to FridayShift workAfternoon shiftEarly shift
- ...IT Service Desk Manager Venturi Astrolab, Inc. (Astrolab) is pioneering new ways to explore and operate on distant planetary bodies. We are singularly focused on designing, building... ...with 10+ years of experience and prior lead and/or supervisory experience who is ready...OperationsHome officeFlexible hours
- ...Director of Infrastructure will lead the strategic direction,... ...cloud-based infrastructure and IT operations. This leader will ensure the... ...networks, data centers, cloud services, workplace technologies, and... ...roadmaps, service ownership, SLAs/SLOs, and success metrics •...OperationsWork experience placementWork at office
- ...Job Description Description: The Head of Tier 1 IT Service Desk & Shared Services Lead is a senior IT operations leadership role responsible for building, scaling,... ..., and Security) to define clear handoffs, SLAs, and runbooks. Drive a strong end-user experience...OperationsLocal areaShift work
$85k - $120k
...Manta Health, we are building the AI-native operating system for healthcare revenue cycle... ...cases Client Delivery & Implementation Lead onboarding and rollout of new provider... ...volumes and backlog risk Define and track SLAs (eligibility turnaround, PA submission...OperationsWork at officeRemote workWork from homeFlexible hoursShift work- ...power of our 300+ venues, leading sports franchises,... ...communities in which we operate; and minimize our impact... ...Information Security, IT, Legal, and Business Units... ..., and third-party service management for InfoSec... ...objectives and high-level SLAs. Manage vendor relationships...OperationsFull timeContract workTemporary workLocal area
- ...International Airport. The IT Support Specialist / Engineer... ...DUTIES • Provide field operations support to internal and external... ...the customer contract and Service Level Agreements (SLAs). • When required, act as... ...groups and the Service Desk ensuring the highest level...OperationsContract workNight shiftDay shift
- ...V. is seeking a Client Technical Manager based in Hawthorne, California. This role requires 3+ years of experience in datacenter operations and technical client interaction. You will act as a primary technical point of contact, manage project lifecycles, oversee team operations...Operations
- ...California. The successful candidate will act as the primary technical point of contact, manage project budgets, oversee onsite operations, and lead a team of technicians. With a minimum of 3 years in datacenter operations or technical infrastructure, strong written and...Operations
- ...OR Beverly Hills LA Duration: Contract Job Summary Lead RCA and permanent fixes for complex, recurring WMS incidents and... ..., and configuration documentation for L1/L2 support and operations teams. Strong stakeholder management skills, with the ability...OperationsPermanent employmentContract work
- ...Job Title IT Manager I – Application Engineering... ...the following: Lead, mentor, and develop software... .... Oversee reliable operations for production systems... ..., and hold vendors to SLAs/OLAs and quality... ...Framework Azure cloud services SQL Server Power...OperationsWork at office
- ...committed to delivering exceptional legal services while fostering a high-performance,... ...productive, secure, and connected. We operate in a fast-paced environment where reliability... ...We are seeking a highly skilled Senior IT Support Engineer to support and improve the...OperationsFull timeRemote work
$90.5k - $120.1k
...you will be working with partners to ensure Dolby equipment is operating correctly and supporting specific post-production or specialty... ...status, family status, medical condition, disability, military service, pregnancy, childbirth and related medical conditions or any other...OperationsFull timeLocal areaWorldwideFlexible hours$104.4k - $174.15k
...Enabling Engineering Breakthroughs that Lead to a Better Tomorrow.' Pursuing a... ...belong, matter and make a difference. Services & Support Operations Division The Services and Support... ...and technical support wherever it's needed. Customer Support Engineer...OperationsPermanent employmentTemporary workFor contractorsWorldwide$125k - $140k
...execute major milestones, Design Reviews, and Readiness Reviews. Leading R MW/MT Architecture development and execution. Skills... ...'s degree (MA/MS) in Engineering, Mathematics, Technology, Operations Research, or related field is required. Salary Range: $125,...OperationsTemporary workFor contractors- ...ceiling" at a large MSP? Complete IT is an established Managed Service Provider with a 17-year track record... ...looking for an ambitious "Technical Operations Lead" to take the reins of our day-to-... ...environment and the urgency of client SLAs. ~ Ubiquiti Proficiency:...OperationsFull timeContract workWork at officeRemote workShift work
- ...Job Description : IT Technician II - Site Services Support Huntsman is seeking an IT Technician II - Site Services Support supporting... ...applications across multiple sites. The role supports site operations, ensuring efficient system functionality while adhering...OperationsWork at office
- ...Angeles, Next Perimeter provides managed IT and cybersecurity for regulated businesses... ...management to the backbone of day-to-day operations. How We Work We run on EOS (... ...candidate will be charismatic, customer service-centered, and energetic. This is an excellent...OperationsCasual workWork at officeRemote workWork from homeMonday to Friday
- ...IT Technician Revel is building the software infrastructure... ...monitor, manage, and operate real-world equipment... ...with our current IT lead, taking ownership of core... .... You bring a customer-service mindset to every interaction... ...— 1–3 years in a help desk or technician role,...OperationsWork at officeImmediate start
$60k - $72k
...Fehr & Peers fosters a unique IT culture, prioritizing collaboration... ...and make sure business operations are running smoothly. Through... ...a representative of Corporate Services Install and provide support... ...Qualifications ~2-3 years of IT help desk or desktop support experience...OperationsWork at officeRemote workFlexible hours$130k - $195k
About the Role We’re hiring a Technical Support Engineer to lead our customer support experience for highly technical users, from AI... ..., and deployment issues. Work directly with engineering, operations, documentation, and product teams to resolve bugs, suggest patches...OperationsRemote work$90k - $110k
...Atria Health Institute It Specialist The Atria Health Institute... ...with the quality of top-tier service organizations with the rigor... ...hands-on IT Specialist who can operate across this spectrum,... ...Functions Support "help desk" function for both corporate and...OperationsWork at officeRemote work- ...Job Title: IT Tech Specialist Location: Los Angeles, CA 90020 Type: 1 Contractor - Onsite... ..., and ensure smooth day-to-day technology operations. This role requires strong communication, excellent customer service skills, and the ability to diagnose and resolve...OperationsHourly payFor contractorsH1bWork at officeLocal areaRemote workRelocation
- Job title IT Programmer (Microsoft Dynamics AX/ 365 F&O) - 4 days a week onsite - up to 55 per hour Job Overview We are recruiting... ...organisation is currently enhancing its Microsoft Dynamics 365 Finance & Operations (Version 46) environment following a successful go-live in April...OperationsHourly payContract workLive in
- ...Angeles, CA. This role involves providing deskside support onsite five days a week, working closely with a team to ensure effective IT service delivery. Candidates should have 2+ years of experience, especially in a hands-on role, and be comfortable supporting various end...Operations
$70k - $80k
.... - Managing customer and internal stakeholders' expectations around resolutions and timelines. - Ensuring Support Service Level Agreements (SLAs) are managed and met. - Flexibility in participating in a rotational on-call schedule during extended shifts (weekdays...Full timeRemote workShift workWeekend workWeekday work$136k - $226.55k
...and prevent issues Develop SOPs, troubleshooting guides, and knowledge base content Improve support processes (ticket quality, SLAs, escalation paths) Identify recurring issues and drive root-cause fixes Partner with PLM and engineering teams to improve...Weekly payPermanent employmentWork at office$95k
...Ruggable: Ruggable is a leading direct-to-consumer e-commerce... ...a growing 24x7x365 production operation. An ideal candidate will be... ...software vendors and managed service providers. Our customers and... ...Assisting with company-wide IT projects and initiatives Adhere...OperationsFull timeFor contractorsWork experience placementRemote workMonday to FridayWeekend work$34.91 per hour
...pursue a superior international service culture. For guests seeking a... ...years' experience or more. The IT specialist will be responsible for the efficient operation and maintenance of all computer... ...follow up. Previous hotel front desk and or reservations hospitality...OperationsHourly payFull timeLocal areaWorldwideShift workWeekend workAfternoon shift
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