Implementation Manager

GeneralSummary

The Implementation Manager is responsible for managing new business implementations. They serve as the business owner and leader of these implementations and are accountable for delivering business role supports the ongoing needs of the business while ensuring best practicesimplementedthroughout the organization. Provide technical oversight of the products installationenvironmentmaintenance of the system to ensure reliable performance. Advocate continuous improvement methodologies and tools across the business and responsible forfacilitatingproject identification and implementation in coordination with facility operations.

Primary Responsibilities

Lead and manage implementation of new business end-to-end after verbal awardmaintainingcommunication throughout the course of the project to meet customer expectations.

Plan lead organize and control multiple project initiativesin accordance withapproved scope and schedule.

Engage Sales Solutions and Operations tovalidatenew business scope as it pertains to customer contract documents technicalspecificationsand data analytics to ensure correct technologies are selected to support customer requirements

Build the designed engineering structure to scale to grow with the strategy of the company and define roles and responsibilities for the implementation team in supporting operations

Understanding ofOperational Excellence as it pertains to Labor Management Systems Work Force Optimization and Performance Coaching & Observation principles to assure the attainment of facility production quality and safety standards andobjectives.

Translate business requirements into a robust scalable design and drive proper change control through thelife-cycleof the project

Implement complex business requirements through a variety of tools and technologies.

Serve as first line decision maker for the business including developing ramp up plans and schedules that meet customer requirements while alsoidentifyingrisks and developing mitigation plans

Provide day-to-day direction to cross-functionalimplementationpods/support teams and best practices to the customers on deploying the productions within their environment.

Sign-off on and test Standard Operating Procedures (SOPs) through partnership with IT

Ensure smooth transition to operations post go-live and ramp-up

Interact directly with various customer representatives ranging from senior operations to warehouse operations and end-users.

Collaborate with customer and operations leadership to ensure all processes are adhered to throughout the implementation process.

Work closely with project managers toidentifypotential issues and risks.

Create documentation that enables the transition from implementation to post implementation support.

Ensure FedEx brand standards are upheld particularly in the delivery ofcustomer facingstandards.

Assess and adapt to industry trends and changes recommending changes or improvements within the Engineeringfunctionas necessary.

Supports Quality Driven Management techniques within the business encouraging use of analysis to drive decision making and development of expectations and how information is reported and used.

All other duties as assigned

Education/Experience

Bachelorsdegree in related field & 6 years of experience ORAssociatedegree in related field & 8 years of experience OR 10 years of experience

Direct customer facing and implementation delivery experience.

Ability to quickly learn new concepts and technologies and convert them into customer solutions.

Excellent oral and written communication skills.

Possess the ability to motivate andmaintaineffective working relationships.

Ability to rely on experience and judgment to plan andaccomplishgoals.

Experience managingothersincluding contractors and suppliers.

Customer service driven

Analytical and problem-solving aptitude

Combination of office and on-site work with the ability to travel 75% or more of the time throughout the United States and Canada (additionalinternational travel may also berequired)

Requirements Perks and Benefits (US -- Exempt)

Physical & Cognitive Requirements (With or Without Accommodation)

• Ability to follow policies and procedures.
• Ability to read write and interpret information.
• Ability to add subtract multiply and divide.
• Ability to use hands to finger handle or feel.
• Ability to sit walk or stand for the duration of the shift.
• Must possess visual acuity to perform essential job functions.
• Ability to conduct physical tasks with a full range of motion throughout the warehouse environment.
• Ability to lift/carry items up to 50 pounds.

Equal Opportunity Employer

FedEx Supply Chain Inc. is an Equal Opportunity Employer including veterans and individuals with disabilities.

E-Verify Program Participant

Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services E-Verify program (for U.S. applicants and employees only). Please click below to learn more:

FedEx Supply Chain is committed to providing access equal opportunity and reasonable accommodation for qualified individuals with disabilities in its application procedures hiring and other terms and conditions of employment. To request a reasonable accommodation please contact .

Perks and Benefits at FedEx Supply Chain (FSC)

• Competitive Pay: Competitive wages depending on your location and experience paid bi-weekly for both full-time and part-time opportunities.
• 401K plan with company match after 1 year
• Tuition reimbursement program
• Holiday pay and accrued paid time of programs ofering both Vacation and PTO
• Medical dental vision and voluntary benefits available on day one
• Basic life insurance
• Basic AD&D coverage
• Supplemental Life and Supplemental AD&D
• Short-Term and Long-Term Disability coverage for full-time employees after 180 days of service
• Paid parental leave for both moms and dads
• Paid bereavement and jury duty

Note: Pay is based on several factors including but not limited to market location and may vary depending on job-related knowledge skills education/training and a candidates work experience.

Job Disclaimer (US)

Please note that this job description is not intended to be an exhaustive list of all duties responsibilities or qualifications associated with the position. The Company reserves the right to modify duties or assign additional responsibilities as necessary to meet business needs.

Required Experience:

Manager