Client Experience - Concierge - Scottsdale

Client Experience Concierge

Scottsdale, AZ

The Concierge serves as the first point of contact for clients, setting the tone for an exceptional luxury shopping experience with The 1916 Company. This individual is responsible for creating a warm and welcoming environment, assisting with client needs, and providing seamless service throughout their visit. The Concierge will anticipate client expectations, coordinate personalized experiences, and support the sales team in delivering an elevated level of hospitality and exclusivity.

Key Responsibilities

• Greeting clients warmly, offering personalized service from the moment they enter the store.
• Providing hospitality, including offering refreshments and ensuring client comfort.
• Maintaining a polished, professional presence that reflects the store's luxury standards.
• Assisting in coordinating in-store experiences, private appointments, and special events.
• Facilitating smooth transitions between different touchpoints of the client's journey in-store.
• Providing basic product knowledge and brand information, directing inquiries to appropriate Client Advisors.
• Providing support in service, welcoming clients, getting information, offering pickups, and cleaning (given proper training).
• Assisting with store navigation, ensuring clients receive undivided attention and personalized service.
• Supporting in managing appointments, reservations, and client requests efficiently.
• Learning and remembering client preferences to contribute to a more tailored experience.
• Handling special client requests, such as securing a private shopping area or arranging gift wrapping and delivery services.
• Maintaining the appearance of the client reception area, ensuring it is immaculate and inviting.
• Coordinating with the managers and back-office teams to enhance client experience.
• Assisting with administrative tasks such as scheduling, CRM updates, and appointment follow-up when needed.
• Restocking refrigerators and other hospitality supplies throughout the store.
• Checking appearance of spaces, cleaning up flowers, outside of cases, drink and hospitality areas, and giving attention to any other areas as needed.

Qualifications & Skills

• Minimum 2-3 years in luxury retail, hospitality, or a client-facing role.
• Exceptional verbal and written communication skills with a polished and professional demeanor.
• Passion for delivering personalized service and creating memorable experiences.
• Ability to anticipate and address client needs with discretion and efficiency.
• Strong ability to manage multiple tasks while maintaining a high level of service.
• Proficiency in CRM systems, appointment scheduling tools, and basic office software.
• Understanding of luxury brand culture, etiquette, and service expectations.

Core Competencies

• Ability to make every client feel valued and welcome.
• Ensuring every aspect of the store environment and client experience is flawless.