Fire Alarm Lead Technician

Position location: Phoenix, Arizona. This position reports to the Fire Alarm Manager or their designated Agent. The Fire Alarm Service Technician will be responsible for troubleshooting and repairing deficiencies and service on a variety of fire alarm system devices in a professional and timely manner. The Technician will be expected to meet weekly service and productivity goals. They will also maintain a clean, well‑organized vehicle and ensure a safe environment for themselves, co‑workers and customers. Job Responsibilities Manage their time to complete the maximum amount of service and repairs while maintaining a high level of quality. Protect and maintain company equipment. Complete service reports on company tablet and ensure information is correct on deficiencies and repairs. Achieve any weekly productivity goals assigned by the Fire Alarm Manager or designated Agent. Learn applicable fire protection codes and obtain applicable state licensing. Work in a safe manner as outlined by company safety procedures including the driving, personal protective equipment, and lockout/tag‑out policies. Maintain their vehicle in accordance with company procedures and ensure it is clean and organized. Perform any other tasks assigned by the Fire Alarm Manager or Agent. Job Qualifications Prior fire alarm service experience required. CSA FA2 license a plus but not required. Applicable licensing and certification required by National, State and Local codes. Ability to learn applicable installation, inspection, and servicing codes. Ability to participate in on‑call rotation. A strong work ethic and professional appearance. Excellent communications, and customer service skills. Possess a valid driver's license and driving record that meets company requirements. Preferred Qualifications EST 3 or 4 Certification highly preferred. Programming experience. Applicable experience either in the fire protection industry or the commercial customer service business in some capacity. A fire alarm systems background or a background working as a licensed electrician. Ability and willingness to obtain NICET and other trade specific certifications as necessary. Benefits of joining Impact Fire Services Competitive compensation Pay is on a weekly cycle, every Friday Competitive benefits, including healthcare, dental, vision, life insurance, paid time off and holidays Company paid short and long‑term disability Immediately vested in our 401(k) company match Full‑time employees participate in our Shared Ownership Program which offers a monetary bonus aligned to the company's long‑term success. This program fosters an ownership mindset and ensures that every employee meaningfully shares in the success they help create. Exceptional guidance and support from our managers Collaborative culture & environment Robust training opportunities with company reimbursement upon achieving required licensing Apprenticeship programs for fire sprinkler, fire alarm and inspection positions Opportunity to work alongside some of the best talent in the fire protection industry Successful completion of a drug test and pre‑employment background screening is required. MVR checks are required for all driving positions. Employment with an Equal Opportunity Employer (EOE) including disability/veterans. #J-18808-Ljbffr Impact Fire Services, LLC