Restaurant Host/ess

Restaurant Host/ess

The Restaurant Services team works hard to achieve the highest level of guest satisfaction in terms of food presentation and service execution. Composed of Assistant Waiters, Waiters, Cafe Attendants, Mess Attendants, Room Service Attendants, Restaurant Host/ess, and Snack Attendants, members of the Restaurant Services department are in charge of cleaning and setting up tables, explaining menus, preparing food stations, taking orders, serving food and beverages, and performing other tasks in all restaurant venues around the ship while acting in a courteous, friendly, and professional manner. Previous restaurant service experience is required to join this team.

Qualifications:

· Minimum of three years’ experience in a food preparation/service

position in an upscale hotel, resort, cruise ship or convention

banqueting service (shipboard experience preferred).

· In addition to English, able to speak 1 of the following languages is

required; Italian, Spanish, French, and German.

· Previous experience as a host in a luxury hotel or resort, convention

center, public relations or in a related hospitality function.

· Exceptional customer service skills to interact appropriately with

guests in a considerate, professional and positive manner by showing

concern and listening actively.

· Must have excellent typing skills.

· Working knowledge of computers, Internet access, and the ability to

navigate within a variety of software packages such as Excel, Word, or

related programs.

· Must be able to work under pressure and unsupervised

· Excellent customer service and guest resolution skills required.