Contracts and Connections Specialist

About this Role As a Contracts and Connections Specialist you will be an established Field Service professional. Interacting with customers and field team members, analyzing and interpreting test information to resolve design/system-related problems. Role Responsibilities Contracts: Renewal review, correct processing of contract cancellations, PM Plan management, booking new contracts, specialized monthly contract billing/assist with any AR request from the AMS related to contract invoices, owns the contract handoff review with sales and Service Manager, review PM and renewals DMB metrics be able to speak to progress, changes, etc., parts management for annuals, responsible for any scope change updates. Warranty, Startup: Setup all Warranty jobs and validate warranty status prior to setup, review open warranty jobs daily, complete all needed documents for warranty claiming, complete claiming process within 10 days of warranty completion, order any parts for warranty jobs, own warranty call with the warranty admin team and Area Managers, communicate with technicians regarding information needed for warranty, provide tech with all information needed for startup. Connections: Setup abound connection case with the startup case, provide schedule to Service Coordinator during S&O meetings related to start up and connections, monitor Abound cases & alarms. Minimum Requirements High School Diploma or GED 1+ years’ experience as Service Coordinator Preferred Qualifications Strong understanding of new contracts and renewal processes Knowledge of Salesforce/S4/SAP Strong written and verbal communication skills Pay Range The annual salary for this position is between $64,500.00 - $129,500.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate. Other Compensation This position may be entitled to short-term cash incentives, subject to plan requirements. Benefits Health Care Benefits: Medical, Dental, Vision; Wellness incentives Retirement Benefits Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation Disability: Short-term and long-term disability Life Insurance and Accidental Death and Dismemberment Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account Tuition Assistance Carrier EEO Statement and Accommodations Process Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act. If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at View email address on click.appcast.io. We will make every effort to meet your needs in accordance with applicable laws. #J-18808-Ljbffr