PARTS COUNTERPERSON

Parts Counterperson

The Parts Counterperson is a retail sales position that interacts with the Heavy-Duty Fleets, truck owners and repair shops. This position is responsible for assisting the customer to understand their parts needs, look up those parts and all associated needed components. Offer alternative parts when the need is assessed or the customer requests. Asks for the sale, fills the order and pulls the parts for the customer when needed.

Essential Duties and Responsibilities

• Assists customers on the phone or in person in a friendly, professional, and efficient manner.

• Assists outside sales representatives with their orders, allowing them more time with customers.

• Focuses on offering the right part the first time, accuracy is critical.

• When a customer is in need the Counterperson will exhaust all resources to find the customer a part.

• Offers all needed parts to the customer for the job they are performing.

• Promotes flyer products, known specials and asks the customer how many they would like.

• Calls customer and notifies them when their parts orders arrive.

• Keeps a list of and follows up on all back-ordered parts daily.

• Notifies the proper person when a needed part is not in stock to ensure stocking levels are correct.

• May place emergency orders as needed with the approval of the Parts Manager.

• Follows Company policy and procedure, ensures all invoices / orders / confirmations are approved and signed by the customer.

• May be assigned a section of the showroom or parts storage area to keep clean, stocked and orderly.

• Takes payment from retail customers or obtains credit authorization.

• Ensures all paperwork is documented.

• Solicits assigned accounts by phone.

• Keeps all work areas clean, orderly and free of clutter.

• Other duties as assigned by Supervisor

Supervisory Responsibilities / Organizational Structure

• Reports to the Branch Parts Manager

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education and/or Experience

• Multi year experience in Parts counter duties (Researching part numbers, invoicing, add-on selling)

• Functional knowledge of HD truck dealership Parts Operations

• Experience managing a team a plus

Required Skills

• Ability to work with others in a team environment and fosters healthy working relationships

• Ability to give and take directions in a fast-paced work environment

• Stays focused on and completes assigned tasks in a timely manner

• Consistency in reinforcing defined activities that drive desired results

• Customer friendly appearance and mannerism, Represent the company in a professional manner

Physical Demands

Position requires extended periods of standing, sitting and working with the business system. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.