Enterprise Service Configuration Manager (CMDB)

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Join Us?

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.

In this role, you will:

• Own and manage the end‑to‑end configuration management database (CMDB) lifecycle, ensuring configuration item (CI) data is accurate, complete, and aligned to Enterprise Service Management processes and controls.

• Design, implement, and continuously refine CMDB data models, including class structures, relationships, and attributes, to support reliable service mapping, impact analysis, and enterprise reporting.

• Partner with service owners, engineering teams, and process owners to define and enforce CMDB governance, standards, and data quality rules across multiple services and domains.

• Define, configure, and optimize CMDB integrations, discovery patterns, and reconciliation rules to improve CI coverage, reduce manual effort, and enhance the fidelity of operational and compliance data.

• Develop and maintain system‑level documentation, including low‑level designs, API specifications, and data schemas that describe how CMDB capabilities support upstream and downstream systems.

• Safely integrate and operate AI/ML‑enabled solutions that improve CMDB data quality, anomaly detection, and change impact prediction, including familiarity with AI‑driven systems, tools, or workflows and applying AI/ML concepts to real world products.

Minimum Qualifications:

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related technical field, or equivalent practical experience.

• Senior individual contributor with demonstrated technical leadership; experience leading or managing a team of engineers for at least one year, but not currently operating as a senior people manager.

• Experience in ITSM, ITOM, ITAM, or related engineering domains, including at least 3 years leading engineering or IT service management teams, often in globally distributed environments.

• Proven ownership of an enterprise CMDB/AMDB/xMDB platform as a trusted source of truth for services, infrastructure, and dependencies.

• Deep hands‑on experience with ServiceNow or Jira Service Management, including:

• CMDB and CSDM‑aligned service modeling

• Integrations with ITSM (incident, change, problem, request)

• ITOM (discovery, event management), ITAM, observability, and cloud platforms

• Strong expertise in CMDB data modeling, CI class design, relationship mapping, and API‑based data integrations with IT and business systems.

• Demonstrated ability to define and drive configuration standards, data models, governance frameworks, ownership models, and data quality KPIs, along with long‑term CMDB roadmap planning.

• Experience leading cross‑team initiatives to improve dependency visibility, change impact analysis, and operational resilience for Tier 0 / Tier 1 or mission‑critical services.

• Proven capability supporting multiple services and stakeholders within a complex enterprise environment.

• Strong communicator and stakeholder manager, comfortable influencing senior technical and business leaders without direct authority.

• Familiarity with AI‑driven tools or workflows, applying AI/ML concepts to improve configuration data quality, incident response, or change management outcomes.

Preferred Qualifications:

• Experience operating an enterprise‑scale CMDB/AMDB supporting complex, distributed application and infrastructure landscapes, including cloud and hybrid environments.

• Strong track record of architecting and evolving CMDB integrations, discovery toolchains, reconciliation strategies, and data pipelines to improve coverage, accuracy, and operational reliability.

• Demonstrated ability to use CMDB data and analytics to drive decisions related to service health, risk management, change impact, and operational resilience, including leveraging AI/ML‑enabled insights where appropriate.

• Experience leading CMDB‑related design reviews and making low‑level design decisions for APIs, data models, integrations, and workflows used across multiple domains or organizational units.

• Advanced experience applying AI/ML techniques or AI‑assisted tools to automate CI classification, detect configuration drift, predict service impact, or enhance operational outcomes, with a strong focus on safe and responsible adoption.

• Background in adjacent or closely related roles, such as ITSM or ITOM Architect, ServiceNow Platform Owner, SRE, or Resilience Engineering leader, with deep exposure to service topology, service mapping, and CMDB‑driven operations.

• Domain experience in travel, e‑commerce at scale, marketplaces, SaaS, or cloud service providers, particularly in environments requiring high availability and strong operational resilience.

• Familiarity with supporting mission‑critical, Tier 0 / Tier 1 services in high‑transaction, customer‑facing platforms.

The total cash range for this position in Seattle is $156,500.00 to $219,000.00. Employees in this role have the potential to increase their pay up to $250,500.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.

Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.

Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program. To fuel each employee’s passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership. View our full list of benefits .

Accommodation requests

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request .

We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.

Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. © 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs .

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.