HVAC Warranty Technician

Warranty HVAC Technician - Lawrenceville, GA Join the Horizon Services Team! Horizon Services is seeking an experienced Warranty HVAC Technician to support our growing team in Lawrenceville, GA. In this role, you will diagnose, repair, maintain, and replace HVAC equipment covered under our Warranty Program while delivering an exceptional customer experience. The ideal candidate is a skilled residential HVAC professional with strong troubleshooting abilities, a commitment to quality workmanship, and a customer-first mindset. As a Warranty Technician, you will also assist with quality assurance efforts by documenting service activities, identifying trends, and providing accurate information to support performance and quality monitoring initiatives. Key Responsibilities Deliver outstanding customer service and ensure customer satisfaction on every call Troubleshoot, diagnose, and repair residential HVAC systems and equipment Perform warranty-related repairs and replacements in accordance with company standards Complete preventative maintenance on HVAC systems Conduct quality inspections to ensure installations and repairs meet Horizon Services' standards Communicate effectively with customers, management, and office staff Complete service documentation and required paperwork accurately and promptly Utilize company-provided training resources to continue professional development Keep leadership informed of customer concerns, job-site issues, and new developments Perform administrative tasks and other duties as assigned by management Qualifications 5+ years of residential HVAC experience Strong diagnostic and troubleshooting skills Excellent customer service and communication skills HVAC certification required EPA 608 Certification required Ability to work independently while maintaining high quality standards Valid driver's license Why Horizon Services? Competitive pay and benefits Company-provided resources and training Career growth opportunities Supportive team environment Industry-leading reputation and commitment to quality If you're an experienced HVAC professional looking to join a company that values quality workmanship and customer satisfaction, we'd love to hear from you. Salary: $32 - $36 per hour #J-18808-Ljbffr Casteel Heating, Cooling, Plumbing & Electrical