Patient Service Representative

Full Time Patient Service Representative

At Clinical Associates, we make being healthy easier. We connect our patients to a seamless system of integrated medical care, which includes in-house specialists in areas of practice, from cardiology to podiatry. We have been serving the community for over 50 years.

We are seeking to add a Full Time Patient Service Representative to our team in Towson. Our ideal candidates must be willing to work in a team environment, which includes a call center, and go above and beyond in providing customer service to our patients. We are a multi-specialty healthcare setting that offers enrichment and an opportunity for growth.

Location: 515 Fairmount Avenue, Towson, MD 21286

Shift: Monday - Friday 8:30am - 4:30pm, 37.5 - 40 hours / week

The Patient Service Representative is the first point of contact and provides a professional, supportive, and nurturing experience for patients and visitors via telephone and / or in person. The PSR is responsible for answering all incoming phone calls for the healthcare provider, scheduling appointments, and documenting messages in the EMR system.

The Patient Service Representative must be detail oriented and possess the ability to multi-task to ensure that all front desk protocols are being performed efficiently and accurately.

The Patient Service Representative will perform duties including but not limited to:

• Identifying and quickly assessing the nature of calls and acting appropriately to provide prompt, professional service.
• Scheduling appointments
• Verifying insurance / resolving eligibility issues prior to a scheduled appointment.
• Collecting co-pays, deductibles, and account balances.

Requirements

• High School Diploma or G.E.D. (Required)
• Medical Office experience is preferred.
• Call Center experience is preferred.
• Basic arithmetic and money calculating skills.
• Excellent patient care and customer service skills.
• EMR skills preferred.

Benefits

• Paid Time Off
• Health insurance
• Dental insurance
• Vision insurance
• Life Insurance
• 401(k) matching

Clinical Associates is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.