Lobby Ambassador

Lobby Ambassador

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Job Summary

The Lobby Ambassador is responsible for the delivery of amazing client and guest experiences and ensuring that all customers and visitors are assisted accordingly in a warm, professional, and friendly manner. This role will be responsible for delivering exceptional guest experiences through face-to-face engagement, proactive communication, and exceptional service. They will ensure that seamless consistent level of service is provided at every user touchpoint from employee and guest pre-arrival to departure. This client-facing role provides the opportunity to combine your passion for service, brilliant people skills and enthusiasm for creating a hospitality focused workplace environment.

What your day-to-day will look like:

• Enthusiastically welcomes guests, anticipates their needs, and assists with arrivals, departures, and office orientations
• Engages visitors, employees and callers in a way that makes them feel warmly welcomed and assists them in a helpful and timely manner
• Maintains visible engagement and becomes well known in the workplace, schedules site walks strategically during periods of reduced reception desk coverage to minimize disruption to front Lobby Ambassador operations and assists customers and guests with their needs
• Effectively pairs services to guests' needs
• Serves as a resident expert with contacts in local cuisine, hotels and knowledge about special attractions and upcoming events
• Builds connections and networks throughout the hospitality industry
• Connects with clients, customers, and support teams to proactively anticipate needs, identify issues, and deliver creative solutions
• Maintains familiarity with all services within the facility and works with internal facilities management teams to facilitate a hospitality approach across services
• Works across teams to proactively communicate and prepare for all arrivals, anticipates and addresses concerns, and ensures operations without incident
• Demonstrates confidence, professionalism, responsiveness, and exceptional customer service skills
• Assists with support for meetings, reception, personal support and mail room where applicable
• Acts as a central point of contact, providing information and wayfinding for the campus, services, and activities
• Manages building access and security protocols, determining authorized entry
• Collaborates with catering services to ensure conference rooms are properly prepared with necessary amenities
• Liaises with building services for site maintenance coordination and check-ins
• Provides support for other duties and projects as business needs require
• Supports mail services where applicable
• Implements and monitors standards of service to meet and exceed expectations

Required Skills and Experience:

High school diploma or equivalent

Ability to travel 20-25% between three Massachusetts locations

Ability to work first shift schedule (8:00 AM 5:00 PM)

Strong customer service orientation with hospitality background

Physical ability to perform frequent walking between sites and standing for extended periods

Excellent organizational and time management skills

Desired or preferred experience and technical skills:

Minimum 2-3 years previous customer service, hospitality related experience

People Person: The best part of serving others is creating experiences for them that go beyond the expected

Flexibility and positive attitude in managing shifting daily priorities

Excellent Communicator: Providing amazing experiences requires the ability to communicate professionally through the spoken and written word. Fluency in English required

Knows how to multi-task and prioritize while ensuring consistent and elevated guest experiences and accuracy

Detail-oriented with strong organizational skills

Proactive self-starter with creative problem-solving abilities

Working knowledge in a range of information technology tools and platforms

Working knowledge of Microsoft Office suite (Teams, Excel, PowerPoint, Word, and Outlook)

Experience with ticket generation systems

Successful candidates will begin in a temporary capacity (90 days) with the potential to transition to a permanent position

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

50,505.00 50,505.00 USD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

On-site Boston, MA, Boxborough, MA, Maynard, MA

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay