Customer Success Representative

Job Description

Job Description

At Nishi Enterprise, we're looking for a driven and detail-oriented Customer Success Representative to join our growing team. In this role, you'll be at the heart of our sales operations — managing quotes, processing orders, and keeping customers and partners aligned every step of the way. If you thrive in a fast-moving environment and take pride in getting the details right, we'd love to hear from you.

Your Day-to-Day

• Act as the go-to liaison between our customers, food service manufacturers, and internal teams — keeping communication smooth, professional, and proactive.
• Own the order process from start to finish, including quoting, purchase order management, shipment tracking, and post-delivery follow-up.
• Build and deliver accurate equipment and supply quotes that reflect each customer's unique needs and expectations.
• Keep customer records, account details, and sales data up to date in CRM Software so our team always has what they need to plan and execute effectively.
• Dig into research that supports our sales strategy and package your findings in a way that drives clear, confident decision-making.
• Help plan and execute product demonstrations, training sessions, and promotional events — from materials prep to day-of logistics.
• Partner with vendors and manufacturers to stay ahead of inventory, lead times, and delivery timelines so customers are never left guessing.
• Take ownership of customer issues — investigate, coordinate, resolve, and follow through until the customer is fully satisfied.
• Contribute to team performance targets around quote speed, order accuracy, and customer satisfaction scores.
• Continuously look for smarter ways to work — whether it's refining a process, cutting out inefficiencies, or elevating the customer experience.
• Show up as a team player in meetings, company initiatives, and cross-functional projects.
• Build versatility by cross-training across Customer Success functions to support the team wherever it's needed most.

What You Bring

• A bachelor's degree or 2+ years of hands-on experience in inside sales support, customer service, or a related administrative role — ideally with exposure to quoting, order processing, and purchase order management.
• A proven track record of handling purchase orders, invoices, and order tracking with precision and care.
• The ability to communicate clearly and confidently with a wide range of stakeholders — from customers to vendors to internal leadership.
• Exceptional organizational skills and a natural tendency to stay one step ahead.
• Comfort managing competing priorities without letting things fall through the cracks.
• A problem-solver's mindset — you don't just flag issues, you help fix them.
• A genuine team-first attitude and commitment to delivering an outstanding customer experience.
• Solid proficiency in Microsoft Office (Word, Excel, PowerPoint).
• Experience with Microsoft Dynamic ERP & CRM or a comparable CRM is a strong plus.
• Familiarity with food service quoting platforms like Auto Quotes is a bonus we'd love to see.
• Knowledge of Spanish and English - MUST

Location & Travel

• This is an onsite position based in South Plainfield NJ.
• Some travel required for company meetings, manufacturer events, and industry training.

Pay and Benefits

We offer a competitive compensation package along with paid time off, retirement savings, and professional development opportunities. Our supportive, collaborative culture ensures you’re valued and set up for success.

We offer best package in the industry and expect our employees to grow with us.

We are market leader for supply of kitchen equipment and serving ware to Indian restaurant in USA and Canada. We sell mainly thru our website and personal visit by business customers.

Company Description

We are market leader for supply of kitchen equipment and serving ware to Indian restaurant in USA and Canada. We sell mainly thru our website and personal visit by business customers.