Domestic Violence Hotline Advocate

Job Description

Job Description

Program Summary:

Haven House’s Domestic Violence Hotline is a 24/7 confidential crisis line providing critical support to individuals experiencing domestic violence. Our hotline serves as a lifeline for survivors, offering immediate emotional support, safety planning, and connections to essential services such as emergency shelter, legal resources, counseling, and advocacy.

Position Summary:

The Domestic Violence (DV) Hotline Advocate is a vital part of the continuum of domestic violence services provided at Haven House as well as the full collaboration of community stakeholders responding to domestic violence in Erie County. The DV Hotline Advocate is the first point of contact for individuals seeking services and answers the emergency 24-hour telephone and chat lines. The DV Hotline Advocate works collaboratively with the Erie County High Risk Team (HRT) and is the designated contact for response to and follow up on eligible cases.

A Day in the life as the DV Hotline Advocate:

• Answering the hotline in a compassionate and professional manner.
• Provide crisis counseling, and trauma informed support for callers and chat line users in need of de-escalation.
• Collaborate with callers and chat line users on safety planning by using best practices including trauma informed, survivor-centered, and solution focused models and incorporating the Danger Assessment.
• Provides callers and chat line users with referrals to services.
• Triage follow up calls to clients based on high risk factors and work with interns to complete follow up call requests.

• Attend HRT-related and internal departmental meetings as needed to improve processes and build and maintain relationships with partners and coworkers.

• Provides accurate information on common dynamics of domestic and interpersonal violence.
• Works alongside and supportively with bachelor's and master's level students that are doing their fieldwork on the hotline.
• Be the liaison and designated contact for the Erie County High Risk Team (HRT)- responding and following up on eligible cases. You will be the main point of contact for law enforcement jurisdictions participating in the Team to provide immediate crisis intervention.
• Provide follow up to HRT cases and high-risk survivors needing emergency housing when they are unable to obtain placement in Haven House shelter.
• Assisting in maintaining data and case management data in Empower.

The Qualified Candidate will:

• Have a Bachelors Degree in Social Work or related field 
• Demonstrate a commitment to empowering domestic violence survivors using a trauma-informed, equity, and strength-based lens. Prior domestic violence experience strongly preferred.
• Have a valid New York State driver’s license and access to reliable vehicle for travel to and from meetings on a frequent basis. (Some meetings may take place in areas that are not accessible by public transportation).
• Be proficient in Microsoft Office suite programs including Excel and ability to enter accurate information into case record management system (database).
• Bi-lingual skills (Spanish-English) welcomed.

 

Competitive pay range of $22-$25 per hour based on a 35-hour work week. 

Shift Information : Hours are Monday through Friday 9am to 5 pm with flexibility to attend the occasional meeting or provide coverage outside of regular business hours.

CFS offers full-time employees the below benefits to support our employees and their families and help to create a healthy work environment.

• Paid Time Off (PTO)
  –20 PTO Days (25 Days After Five Years of Employment)
  –14 Paid Holidays (includes 2 flex holidays)
  – Bereavement: Four Paid Days
  – Paid Jury Duty
• Employer Paid Life Insurance
• Medical, Two Plan Options
• Dental, Two Plan Options
• Vision Insurance
• Wellness Program and Incentives
• Health Savings Account (HSA) and Quarterly Employer-Contributions
• Healthcare Flexible Spending Account (FSA)
• Dependent Care FSA Retirement
• Employee Referral Bonus
• Qualifying Employer for Public Service Student Loan Forgiveness Program (PSLF)
• 403(b) Right Away and Employer-Contributions After Two Years

Child & Family Services is an Equal Opportunity Employer: Child & Family Services provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran or familial status, or genetics. In addition to federal law requirements, Child & Family Services complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer leaves of absence, compensation, and training.