Mortgage Loan Officer I

Job TitleMortgage Loan CounselorJob DescriptionTo interview and counsel members about first mortgage loans and to take mortgage loan applications. To establish and maintain personal relationship with members, and to guide and follow their mortgage loans from initial application through the loan closing process. To determine applicants' qualifications; providing detailed information about Navy Federal's mortgage and equity loan products; clarify complexities of the mortgage/equity loan process; and evaluate, personalize, and recommend financing alternatives. To build and maintain referral relationships with realtors, builders, and other centers of influence.ResponsibilitiesAbility to work effectively and efficiently with automated systemsFamiliarity with accounting, credit, and/or lending principles and techniquesExperience in member/customer service preferably in a related field/industry, such as realty, insurance, retail banking or financial institutionExposure to lending application and approval processFamiliarity with mortgage lending concepts and principlesFamiliarity with banking/financial industry standards and practicesIncumbent will be required, prior to the assumption of employment duties, to register with the Nationwide Mortgage Licensing System and Registry; includes fingerprinting and background checksEffective database and presentation software skillsEffective skill performing mathematical calculations and working accurately with numbersEffective skill in actively guiding members through interactions to reduce member effort and enhance member loyaltyEffective skill in comprehending, analyzing, applying and communicating complex written legal documentsEffective skill speaking and/or presenting in front of groups in a professional settingEffective word processing and spreadsheet software skillsQualificationsAbility to work effectively and efficiently with automated systemsFamiliarity with accounting, credit, and/or lending principles and techniquesExperience in member/customer service preferably in a related field/industry, such as realty, insurance, retail banking or financial institutionExposure to lending application and approval processFamiliarity with mortgage lending concepts and principlesFamiliarity with banking/financial industry standards and practicesIncumbent will be required, prior to the assumption of employment duties, to register with the Nationwide Mortgage Licensing System and Registry; includes fingerprinting and background checksEffective database and presentation software skillsEffective skill performing mathematical calculations and working accurately with numbersEffective skill in actively guiding members through interactions to reduce member effort and enhance member loyaltyEffective skill in comprehending, analyzing, applying and communicating complex written legal documentsEffective skill speaking and/or presenting in front of groups in a professional settingEffective word processing and spreadsheet software skillsDesired QualificationsWorking knowledge of Navy Federal Mortgage Production and/or Servicing SystemsWorking knowledge of mortgage/equity loan processing, closing and documentation requirements and regulationsFamiliarity with mortgage lending requirements, regulations and procedures for VA and conventional loan programsAdditional InformationHours:Monday - Friday, 8:00AM - 4:30PMLocation:70 NE Loop 410, Suite 515, San Antonio, TX 78216Job InfoJob Identification 30163Job Category Field MortgagePosting Date 07/29/2026, 03:49 PMApply Before 08/05/2026, 05:00 PMDegree Level No Formal EducationJob Schedule Full timeJob Shift Regular HoursTargeted Salary Range $24.24 - $30.29 hourly