Club Server

Club Server

The primary role of the Club Server at The Charleston Place is to provide efficient, friendly, and excellent customer service at all times; and maintain a clean, professional, top-quality private Club Lounge. While no job description can provide a comprehensive list of job duties, the following is a summary of the major responsibilities for the position.

Duties/Responsibilities:

• Complete all staff duties at the end of a shift.
• Monitor food usage during shift to ensure proper food presentation throughout food service times.
• Schedule proper maintenance of equipment and proper cleaning of lounge furniture.
• Attend to and anticipate guests' needs.
• Set-up and break down food stations by the appropriate time stated in the training manual.
• Prepare alcoholic beverages for guests.
• Polish and clean all glasses in assigned areas for guest use before setting them out.
• Deliver, pick up, and break down dishes.
• Ensure furniture and floors are clean and arranged according to specifications.
• Assist in other areas as needed.

Required Skills/Abilities:

• Ability to communicate with hotel guests, suppliers, and colleagues to their understanding.
• Ability to provide friendly, efficient and courteous service to guests.
• Knowledge of hotel property and operating hours of each guest service area.
• Basic knowledge of Charleston and surrounding areas.

Education and Experience:

High school diploma or equivalent.

Physical Requirements:

The physical demands described here are representative of those that must be met by a colleague to successfully perform the essential functions of this job:

• Must be able to lift equipment, supplies, etc. of at least 30 pounds; push and pull equipment, supplies, etc., at least 75 pounds.
• Must be able to resolve problems, handle conflict, and make effective decisions under pressure.
• The role may require extended periods of time on your feet, especially during peak hotel hours or events.
• Clear vision is important for reading reports, analyzing data, and overseeing Concierge activities.
• Good hearing is necessary for effective communication with colleagues, guests, and stakeholders.

Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

BHC is an equal employment opportunity employer. Employment decisions are based on merit and business needs, and are not based on race, color, sex (including pregnancy, childbirth, and related medical conditions), citizenship status, national origin, ancestry, gender identity or expression, sexual orientation, age, religion, creed, physical or mental disability, marital status, veteran status, uniformed service, political affiliation, genetic information, or any other factor or characteristic protected by applicable law. BHC participates in E-Verify.