Receptionist

Join Our Caring Community

As a Receptionist, you'll ensure every patient feels valued from the moment they arrive, functioning as the welcoming face of our healthcare facility. Working onsite, you will report to the Center Administration, you'll manage front desk operations, support clinical staff, and help maintain a smooth and compassionate environment. This role is ideal for someone who excels in a dynamic setting and enjoys making a positive impact on others.

What You'll Do

• Welcome patients and visitors warmly, in person and by phone
• Manage appointment calendars and coordinate with medical staff to improve scheduling
• Maintain accurate, confidential patient records in EMR and CRM systems
• Ensure patient accounts are updated correctly
• Handle incoming calls and patient inquiries
• Keep the reception area clean, sanitized, and well-stocked
• Serve as subject matter expert for the receptionist team
• Help resolve escalations and complaints from patients or staff

What You Bring

• 1+ years of experience in a healthcare front office setting
• Experience handling multiple phone lines and high call volume
• Value-based care model experience
• Knowledge of medical terminology
• Proficiency in Microsoft Office

• Experience leading a team or department
• Bilingual in English and Spanish

Work Hours: Monday – Friday 8:00 to 5:00

Location: Onsite at CenterWell Senior Primary Care office

This role is considered patient facing and is part of Humana's Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB.

About Us

About CenterWell Senior Primary Care: CenterWell Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. Our unique care model focuses on personalized experiences, taking time to listen, learn and address the factors that impact patient well-being. Our integrated care teams, which include physicians, nurses, behavioral health specialists and more, spend up to 50 percent more time with patients, providing compassionate, personalized care that brings better health outcomes. We go beyond physical health by also addressing other factors that can impact a patient's well-being.

About CenterWell, a Humana company: CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do. The result is high-quality healthcare that is accessible, comprehensive and, most of all, personalized. As the largest provider of senior-focused primary care, a leading provider of home healthcare and a leading integrated home delivery, specialty, hospice and retail pharmacy, CenterWell is focused on whole health and addressing the physical, emotional and social wellness of our patients. CenterWell is part of Humana Inc. (NYSE: HUM). Learn more about what we offer at CenterWell.com.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements.