Secure AV / SIPRNet Support Engineer

Security Clearance: Active Secret or Higher (Due to the nature of the work and contract requirements, U.S. Citizenship isrequired.) Summary: C3EL is seeking a Secure Audio/Video (AV) / SIPRNet Support Engineer to provide technical, administrative, and end-user support for enterprise secure AV and Video Conferencing (VC) systems operating within a classified Department of Homeland Security/Department of Defense environment. The successful candidate will support the operation, configuration, maintenance, cybersecurity compliance, and troubleshooting of enterprise SIPRNet video conferencing endpoints. This position requires a combination of AV/VTC technical expertise, SIPRNet/classified-environment experience, cybersecurity compliance knowledge, and customer-facing technical support skills. The position will support both traditional secure video conferencing technologies and evolving collaboration platforms, including Microsoft Teams and Microsoft Teams Rooms. Key Responsibilities: Serve as a primary technical point of contact for secure enterprise AV/VTC systems and end users. Monitor, maintain, configure, update, and troubleshoot SIPRNet-connected video conferencing devices and supporting AV systems. Perform initial setup, deployment, configuration, and troubleshooting of secure AV/VTC endpoints. Diagnose and resolve hardware, software, network connectivity, configuration, and interoperability issues affecting AV/VTC services. Provide direct technical assistance to users experiencing secure conferencing or AV-related issues. Coordinate with Government personnel, vendors, manufacturers, and third-party support organizations when escalation is required. Perform routine maintenance and configuration management of deployed SIPRNet AV/VTC systems. Apply approved operating system updates, firmware/software updates, security patches, and configuration changes. Support implementation and maintenance of applicable DISA Security Technical Implementation Guides (STIGs) and Security Requirements Guides (SRGs). Identify and remediate Information Assurance and cybersecurity vulnerabilities affecting secure AV endpoints. Maintain AV/VTC endpoint configurations in accordance with Government cybersecurity and Information Assurance requirements. Maintain accurate inventory and configuration information for enterprise SIPRNet AV devices, including location, manufacturer/model, software/firmware version, compliance status, deployment information, and site points of contact. Support Microsoft Teams and Microsoft Teams Rooms technologies as they are introduced into the secure enterprise AV environment. Maintain required technical documentation, configuration records, procedures, and status information. Participate in technical and progress meetings and assist in resolving emerging technical issues. Safeguard classified and sensitive Government information and comply with all applicable security policies and procedures. Minimum Qualifications: Active U.S. Government Secret security clearance or higher. Experience supporting AV, VTC, unified communications, or collaboration systems in an enterprise environment. Experience installing, configuring, maintaining, and troubleshooting video conferencing endpoints and associated AV hardware/software. Experience working within aSIPRNet or other classified network environment. Working knowledge of cybersecurity and Information Assurance requirements applicable to Government information systems. Experience applying or supporting DISA STIG/SRG compliance, security patching, software/firmware updates, vulnerability remediation, and configuration management. Ability to troubleshoot both hardware and software components of enterprise AV/VTC systems. Strong understanding of IP-based communications and basic network troubleshooting concepts. Ability to interact directly with Government end users and provide professional technical support. Ability to document technical issues, configurations, maintenance actions, and resolutions. Ability to obtain and maintain a Common Access Card (CAC) and Government network access. Ability to maintain eligibility for access to classified systems and facilities throughout employment. Preferred Qualifications: Previous experience supporting SIPRNet AV/VTC endpoints. Experience supporting secure conferencing systems for DoD, DHS, U.S. Coast Guard, or another Federal agency. Experience with Microsoft Teams and Microsoft Teams Rooms. Experience with enterprise VTC platforms, codecs, cameras, displays, microphones, DSPs, control systems, and related AV technologies. Familiarity with DISA cybersecurity requirements and secure endpoint hardening. Experience performing vulnerability remediation and maintaining STIG-compliant AV/VTC configurations. Experience supporting remote configuration and administration of geographically dispersed AV/VTC endpoints. Experience maintaining enterprise equipment inventories and configuration baselines. Current DoD 8140/8570-aligned cybersecurity certification, such as Security+, is desirable where applicable to assigned system access responsibilities. Education: High School diploma or equivalent is required. Voluntary Self-Identification For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file. As set forth in C3EL’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law. If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. #J-18808-Ljbffr C3EL