Patient Service Rep PCC

Patient Service Rep PCC

Inspired by faith. Driven by innovation. Powered by humankindness. CommonSpirit Health is building a healthier future for all through its integrated health services. As one of the nation's largest nonprofit Catholic healthcare organizations, CommonSpirit Health delivers more than 20 million patient encounters annually through more than 2,300 clinics, care sites and 158 hospital-based locations, in addition to its home-based services and virtual care offerings.

The posted compensation range of $16.42 - $23.19/hour is a reasonable estimate that extends from the lowest to the highest pay CommonSpirit in good faith believes it might pay for this particular job, based on the circumstances at the time of posting. CommonSpirit may ultimately pay more or less than the posted range as permitted by law.

As our Patient Service Rep PCC (Patient Contact Center), you will serve as the crucial first point of contact for our patients, embodying compassionate care and effective communication aligned with Healing and Humankindness. This role is central to providing exceptional patient experience by accurately and promptly addressing inquiries and facilitating access to healthcare services, directly contributing to the well-being of our community members.

Every day you will manage a high volume of calls, emails, and other communication channels, expertly scheduling and registering patient appointments for multiple providers while adhering to specific guidelines and clinical decision trees. You'll provide essential information about services, addresses, and other departments, process requests efficiently and accurately, and update patient demographics and insurance. Your ability to leverage independent knowledge to determine appointment types and urgency, and to escalate complex issues, ensures that patients are connected with the appropriate resources swiftly and seamlessly.

To be successful in this healthcare customer service role, you will need demonstrable skills in customer service excellence, including active listening, problem-solving, and the ability to remain calm in stressful situations. Strong computer skills, keyboarding proficiency, and excellent oral and written communication are essential. Experience with computer systems including web-based applications is required, enabling you to effectively navigate our appointment management and electronic health record systems to deliver a caring and connected patient experience at all times.

Job Requirements

• Must be local to Omaha Area, In Office Only
• High School GED or equivalent and Experience with computer systems, including web based applications, upon hire

From primary to specialty care, as well as walk-in and virtual services, CHI Health Clinic delivers more options and better access so you can spend time on what matters: being healthy. We offer more than 20 specialties and 100 convenient locations; with some clinics offering extended hours.

Depending on the position offered, CommonSpirit Health offers a generous benefit package, including but not limited to medical, prescription drug, dental, vision plans, life insurance, paid time off (full-time benefit eligible team members may receive a minimum of 14 paid time off days, including holidays annually), tuition reimbursement, retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings, as may be amended from time to time. For more information, please visit our Total Rewards.

CommonSpirit Health is an Equal Opportunity/Affirmative Action employer committed to a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, parental status, ancestry, veteran status, genetic information, or any other characteristic protected by law. For more information about your EEO rights as an applicant, please click here.