Patient Care Coordinator

Founded in 1977 as the Senior Care Action Network, SCAN began with a simple but radical idea: that older adults deserve to stay healthy and independent. That belief was championed by a group of community activists we still honor today as the "12 Angry Seniors". Their mission continues to guide everything we do. Today, SCAN is a nonprofit health organization serving more than 500,000 people across Arizona, California, Nevada, New Mexico, Texas, and Washington, with over $8 billion in annual revenue. With nearly five decades of experience, we have built a distinctive, values-driven platform dedicated to improving care for older adults. Our work spans Medicare Advantage, fully integrated care models, primary care, care for the most medically and socially complex populations, and next-generation care delivery models. Across all of this, we are united by a shared commitment: combining compassion with discipline, innovation with stewardship, and growth with integrity. At SCAN, we believe scale should strengthen - not dilute - our mission. We are building the future of care for older adults, grounded in purpose, accountability, and respect for the people and communities we serve. The Patient Care Coordinator You Will Work closely with SCAN Mobile Care Team (SMCT) clinicians to deliver an excellent healthcare experience to our members. Support SMCT by effectively performing administrative responsibilities with minimal supervision including: Refill approved prescriptions, communicate with vendors, order patient medical equipment, process lab orders, and fill out patient forms. Schedule specialty appointments, coordinating transportation. Answer telephone calls in a professional manner and address/direct calls appropriately. Sort and distribute incoming mail and faxes. Maintain inventory of supplies and materials needed by clinical staff; stock and order supplies as necessary. Collect and organize patient medical information and reports while maintaining confidentiality and protecting patient privacy. Support SMCT with fulfilling patient care initiatives. Seek out opportunities for improvements from trends in patient feedback and propose viable solutions in team settings or with leadership. Occasionally join SMCT clinicians in communities around Los Angeles and Orange Counties to support patient care. Monitor and address clinical quality care gaps with clinicians. During busy enrollment periods, assist SMCT sales team with set up and break down of presentations and events at senior-living communities throughout Los Angeles and Orange Counties. Promote the mission, vision, and values of SCAN Health Plan and serve as an ambassador when interfacing with senior-living communities. Other duties as assigned. Actively support and advance SCAN's vision, mission, and strategic goals. Other duties as assigned. Your Qualifications Associate's Degree or equivalent experience 2+ years of related experience as a medical assistant, medical office administrator, or care coordinator. Direct patient care background preferred but not required. Experience with Medicare Advantage or long term care communities preferred. Ability to communicate effectively verbally and in writing Cultural competence and sensitivity required, multilingual skills preferred Highly organized with attention to detail Strong interpersonal skills, hospitality, and change agent mindset essential to build relationships with healthcare team, patients, families, and senior-living communities Knowledgeable and able to maintain HIPAA requirements Adaptable and open to change and problem-solving What's in it for you? Base salary range: $20.14 to $29.16 per hour Work Mode: Remote An annual employee bonus program Robust Wellness Program Generous paid-time-off (PTO) Eleven paid holidays per year, plus 1 floating holiday, plus 1 birthday holiday Excellent 401(k) Retirement Saving Plan with employer match and contribution Robust employee recognition program Tuition reimbursement An opportunity to become part of a team that makes a difference to our members and our community every day! Why consider a career at SCAN? A competitive compensation and benefits program; An annual employee bonus program; Generous paid-time-off (PTO); Eleven paid holidays per year; Excellent Retirement Savings program; A work-life balance; and An opportunity to become part of a team that makes a difference to our members and our community every day! At SCAN we believe that it is our business to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects our community through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. SCAN is proud to be an Equal Employment Opportunity and Aff Individuals seeking employment will receive consideration for employment without regard to race, color, national origin, religion, age, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender perception or identity, age, marital status, disability, protected veteran status or any other status protected by law. A background check is required. #LI-BB1 Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Become part of a mission-driven team that makes a difference in the lives of seniors every day. SCAN has a long history of finding and investing in ways to meet seniors' needs. This focus is what attracts employees to SCAN. For each and every one of us, the SCAN mission is personal. Keeping Seniors Healthy and Independent is both our mission and our passion. That same commitment carries over to our employees. We provide the training, tools and support necessary to do your work. We reward effort and celebrate success. SCAN both develops and attracts people who are leading experts in their respective fields. If the SCAN mission is one you believe in too, we invite you to explore the career opportunities at SCAN. #J-18808-Ljbffr SHPCA SCAN Health Plan