Patient Service Rep - Per Diem - Urgent Care - 140411

Patient Service Rep - Per Diem - Urgent Care

Under supervision of the Practice Manager, the Patient Service Representative provides front desk support by performing variety of clerical and receptionist duties in support of daily patient services within clinical areas: greets patients, check in and check out procedures, appointment scheduling, insurance and authorization verification, updating patient demographics, audit billing documents, disposition appointments, co-pay collection, managing/monitoring petty cash drawer, and working closely with Center physicians, nurses, staff and other UCSD departments. Other related duties as assigned.

Minimum Qualifications

• A minimum of three (3) years of previous related experience in a large complex healthcare setting, preferably in an Urgent Care setting, Express Care, or Ambulatory setting.
• Must have patient registration and scheduling experience.
• Proven knowledge of prior authorizations and insurance verification processes, including third-party payors, including federal, state, and private health plans.
• Demonstrated problem-solving ability by using good judgment and applying these skills to assist customers and ensure customers' expectations are met.
• Proficient computer skills/ability and the ability to work between multiple systems during calls.
• Ability to work in an interactive environment and possess excellent customer service skills both in person and over the phone.
• Excellent communication skills with the ability to communicate clearly both verbally and in writing.
• Strong organizational skills with demonstrated, independent ability to set priorities, handle deadlines, and manage conflicting demands with limited supervision.
• Ability to maintain strict confidentiality with demonstrated experience applying good judgment and discretion.
• Possess the personal characteristics of professionalism, credibility, commitment to high standards, innovation, discriminating judgment, and accountability.

Preferred Qualifications

• EPIC experience.
• Experience in a fast-paced, multi-specialty clinic.
• ORSOS, PCIS, and IDX experience.

Special Conditions

• Must be able to work various hours and locations based on business needs.
• This position includes occasional holiday coverage, based on operational needs.
• Must be willing and able to float to other locations as needed.
• Employment is subject to a criminal background check and pre-employment physical.

Annual Full Pay Range: $72,328 - $72,328 (will be prorated if the appointment percentage is less than 100%)

Hourly Equivalent: $34.64 - $34.64

Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).

If employed by the University of California, you will be required to comply with our Policy on Vaccination Programs, which may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements. If applicable, life-support certifications (BLS, NRP, ACLS, etc.) must include hands-on practice and in-person skills assessment; online-only certification is not acceptable.

UC San Diego Health is the only academic health system in the San Diego region, providing leading-edge care in patient care, biomedical research, education, and community service. Our facilities include two university hospitals, a National Cancer Institute-designated Comprehensive Cancer Center, Shiley Eye Institute, Sulpizio Cardiovascular Center, the only Burn Center in the county, and dozens of outpatient clinics. We invite you to join our team!

Applications/Resumes are accepted for current job openings only. For full consideration on any job, applications must be received prior to the initial closing date. If a job has an extended deadline, applications/resumes will be considered during the extension period; however, a job may be filled before the extended date is reached.

To foster the best possible working and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all students, faculty, staff and visitors. For more information, please visit UC San Diego Principles of Community.

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.

For the University of California's Anti-Discrimination Policy, please visit:

UC San Diego is a smoke and tobacco free environment. Please visit smokefree.ucsd.edu for more information.

UC San Diego Health maintains a marijuana and drug free environment. Employees may be subject to drug screening.

Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts an offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; or have filed an appeal of a finding of substantiated misconduct with a previous employer.

a. "Misconduct" means any violation of the policies governing employee conduct at the applicant's previous place of employment, including, but not limited to, violations of policies prohibiting sexual harassment, sexual assault, or other forms of harassment, or discrimination, as defined by the employer. For reference, below are UC's policies addressing some forms of misconduct:

• UC Sexual Violence and Sexual Harassment Policy
• UC Anti-Discrimination Policy
• Abusive Conduct in the Workplace