Front Office Manager

Front Office ManagerThe Deer Creek Lodge and Conference Center is seeking a highly organized and experienced Front Office Manager to join our team. The Front Office Manager will be responsible for overseeing the day-to-day operations of the front desk, managing a team of front desk agents, and ensuring all guests receive exceptional service during their stay. This is a full-time administrative position with a competitive salary and benefits package, located in Mt. Sterling, OH.Compensation & Benefits:Salary: Competitive, based on experienceBenefits: Medical, dental, and vision insurance, 401k, paid time off, hotel discountsResponsibilities:Oversee the daily operations of the front desk, including check-in/check-out procedures, room assignments, and guest inquiriesTrain, schedule, and manage a team of front desk agents, ensuring high levels of professionalism and customer service are maintainedMonitor front desk performance, ensuring all tasks are completed accurately and efficientlyCollaborate with other hotel departments to ensure smooth operations and seamless guest experiencesHandle guest complaints and issues in a timely and effective manner, finding appropriate solutions to resolve any problemsMaintain and update front desk policies and procedures to improve efficiency and guest satisfactionManage budget, monitor expenses, and make adjustments as necessary to control costsParticipate in the hiring and on-boarding of new front desk team membersServe as a brand ambassador, upholding the hotel's standards and values at all timesRequirements:High school diploma or equivalent; Bachelor's degree in hotel management or related field preferredAt least 3 years of experience in a front office or guest service managerial roleStrong leadership and communication skillsExcellent interpersonal and customer service skillsDetail-oriented with the ability to multitask in a fast-paced environmentProficient in Microsoft Office and hotel management softwareAbility to work flexible hours, including nights, weekends, and holidaysEEOC Statement: Deer Creek Lodge and Conference Center is an equal opportunity employer and is committed to providing a workplace that is free of discrimination and harassment based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We value diversity and inclusion and encourage all qualified individuals to apply for this position.