Store Manager

Job Title: Store ManagerReports To: General ManagerDirect Reports: FT Sales, PT sales/ stockPrincipal Accountabilities: Lead store teams to achieve / exceed Retail Net Sales Plans through training and coaching.Create an outstanding service/ customer experience culture.Lead and drive the VIP and Client Outreach efforts Daily/ Weekly/ MonthlyBe a Ramy Brook in store Brand AmbassadorProvide feedback to the team to ensure they are meeting KPI goals and improving on their skills.Keep the store compliant with all company policies.Lead/ Manage/ Train on all store policies and procedures – FOH and BOHRecruit train and develop a high-performing team year-round, ensuring a continuous pipeline of qualified candidates. Maintain a strong talent bench to ensure the store operates smoothly, even during off-seasons.Complete weekly and monthly reports, incorporating both quantitative data and qualitative insights (soft data) that are not captured in standard reporting, to provide a comprehensive overview of store performance and opportunities for improvement.Partner with Marketing on planning and execution of all EventsWork closely with the Visual Director on Weekly / Monthly Floor sets.Responsibilities: Execute business plans to achieve and exceed monthly sales plans.Create an environment focused on excellent customer experience.Communicate with General Manager and corporate partners weekly on state of the business / needs in Weekly RecapEnsure stock levels are healthy and monitor based on business needs; Biweekly OTB review.Work with VIP clients and manage clienteling efforts.Partner with PR and Marketing to plan weekly/ monthly in Store EventsAdhere to and work on further developing all store operation policies and procedures.Suggest and work on ways to drive sales (plan events, make merchandise changes)Maintain Visual and Floor Merchandising standards.Maintain organized BOH, partner weekly with Logistics.Submit weekly reorder requests to General ManagerTrack Inventory/ LPRequired Skills: At least 4-6 years of management experience in the retail industry with a proven history of successfully managing a store team.Desire to inspire others and lead a culture of customer service champions; results oriented and sales driven.Expertise in store operations and logisticsTraining, coaching, recruiting, planning, organizational, and performance management skills; team playerEntrepreneurial mindset with the ability to react to business trends and identify areas of opportunity and problem solve quickly