Information Technology Support Technician

Your future position Location: Crystal Lake, IL Why you should join our team! Why Baxter & Woodman? At Baxter & Woodman, both seasoned professionals and recent graduates find more than a job; they uncover a long-lasting, fulfilling career with a distinguished leader in technology and innovation. Our work environment is extraordinary and being honored as one of the 2025 Zweig Best Firms to Work For exemplifies our appreciation and respect for our dedicated staff. About The Role, Your Impact Baxter & Woodman has a rewarding opportunity for an Information Technology Support Technician in our Crystal Lake, Illinois office. The ideal candidate has professional experience supporting Microsoft Windows environments. The IT Support Technician reports to the Information Technology (IT) Operations Manager and is responsible for providing technical assistance and support for desktop systems, hardware, software, mobile devices, and basic network issues. What Your Day-to-day Will Look Like Provide technical support for computer hardware, software, peripherals, and mobile devices in a Microsoft Windows environment. Troubleshoot and resolve end user hardware, software, and network connectivity issues both remotely and in person. Install, configure, and maintain Microsoft Windows operating systems and related applications. Document, track, and monitor support requests to ensure timely resolution. Create documentation for technical procedures and end-user tutorials. Assist with user account and software license management. Educate end-users on best practices for security, data protection, and software usage. Utilize Microsoft Intune for operating system deployment and application packaging and distribution. Must-haves, What You Will Bring 3+ years of hands-on experience supporting Microsoft Windows environments. Proficiency in Windows 11 operating systems, Microsoft Office 365 and common desktop applications. Strong hardware, software, and network troubleshooting skills. Experience with Active Directory, Entra, user account management, and group policy. Understanding of basic networking concepts (TCP/IP, DNS, DHCP). Physically capable of lifting up to 50 lbs (monitors, networking hardware, etc.). Ability to travel throughout Baxter & Woodman’s service area (own transportation). Available on-call some nights and weekends. Excellent communication and customer service skills. Ability to work independently and as a part of a team. Preferred Qualifications Associates or Bachelor’s degree in Information Technology. Relevant certifications such as CompTIA A+, M365 Modern Desktop Administrator or similar. Programming/scripting knowledge. Compensation The pay range for this role is $58,000-$80,000. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, and certifications. You matter! Our outstanding benefits - At our organization, we prioritize the holistic well-being of our employees through a comprehensive range of benefits. This commitment is evident in our healthcare offerings, including medical, dental, and vision plans, alongside an Employee Assistance Program and dedicated benefit advisors for personalized support. Financial well-being is enhanced through our financial planning program, life and disability insurance, tax savings plans, and coverage for accidents and cancer. Balancing work and life, we provide generous paid time off, paid holidays, parental leave, and flexible work arrangements, including the option to work from home and/or work a flexible schedule on eligible positions. Additionally, we lead the industry by offering 401k plans, supported by expert financial advisors, and an Employee Stock Ownership program, ensuring our employees are not just part of a workplace but a thriving, supportive community dedicated to their well-being, financial security, and happiness. Baxter & Woodman is an equal opportunity - Vet/Disability employer #J-18808-Ljbffr